Control Tower Specialist

7 days ago


Lahore, Punjab, Pakistan Trella Full time

About Us

Ready to change the world? We're reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures), we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey

We are innovative problem-solvers on this adventure together. Working at Trella means that you'll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.

Our Purpose

At Trella, our Vision is to Empower our Communities to move Economies Forward, and we're doing this by building a digital experience that provides our Shippers, Carriers, and Teams with the right technology and platform that reduces the costs of moving goods. Simply, we're trying to disrupt and reinvent trucking, and empower our economies. We have launched from Egypt to Saudi Arabia, Pakistan, and UAE, and are looking to build and expand our footprint across the MENA-P region.

About the Role:

Control Tower is the eyes, ears, and voice of Trella to our community of Carriers and Shippers; we listen and talk to our community through our dedicated teams across various channels, and we own and obsess about the quality of service and the overall experience we offer our community. Think of us as the rubber band that will allow Trella to pursue its lightning speed growth across different business segments and geographies, while holding our operations tight.

What You'll Do:

  1. Own the interface with the shipper and serve as their main point of contact for the duration of the load cycle.
  2. Own the interface with the carrier and serve as their main point of contact for the duration of the load cycle.
  3. Assist the commercial and fulfillment team in achieving business targets and KPIs by maintaining a high level of execution through tight follow-up with all load touch points.
  4. Clearly understand individual accounts' needs to be able to meet the client's service quality expectations.
  5. Receive job orders from the client and revise the order to ensure all necessary data is obtained and job orders are created successfully on the loadboard.
  6. Coordinate job orders with the relevant teams before execution.
  7. Follow up on the execution of the loads, ensuring the shipper is updated with the status of their shipment, as well as any delays or additional fees that may occur during execution.
  8. Ensure the SLAs are being complied with at every stage of the execution process.
  9. Provide accurate, valid, and complete information by using the right methods and tools.
  10. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, while following up to ensure resolution and escalating to the Account Managers as needed.
  11. Engage in sprints with stakeholders to provide essential input for achieving key objectives.

What You'll Need:

  • A Bachelor's degree is a must.
  • Advanced Computer Skills (MS Office/Gsuite).
  • Well organized & can perform multi-tasks.
  • Exceptional time management, verbal, and written communication skills.
  • Good command of English; Urdu and Arabic are a plus.
  • Professional manner, presentable, punctual, and strong ethical code.
  • Willingness to learn and develop.
  • Ability to manage internal and external stakeholders.
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan JW Vendor City Private Limited Full time

    Material Control SpecialistWe are seeking a highly skilled Material Control Specialist to join our team at JW Vendor City Private Limited.The ideal candidate will have a minimum of five years of related experience and be proficient in MS Excel, with intermediate to advanced level skills required.Responsibilities include planning, organizing, and managing...


  • Lahore, Punjab, Pakistan Shahzad Hammad Traders Full time

    About the RoleWe are seeking an experienced Internal Control Specialist to join our team at Shahzad Hammad Traders. The successful candidate will be responsible for managing projects, supervising auditors, and ensuring sound internal control practices are followed.Key Responsibilities:Manage projects related to financial, regulatory, compliance, or...


  • Lahore, Punjab, Pakistan Apparel Architects Full time

    Role Summary: We are looking for an experienced Inventory Control Specialist to join our team at Apparel Architects. As an Inventory Control Specialist, you will be responsible for managing our inventory levels and ensuring that we have the right products in the right quantities.About the Role:This is a key role within our organization, requiring strong...


  • Lahore, Punjab, Pakistan PepsiCo Deutschland GmbH Full time

    Quality Control Specialist Job DescriptionPepsiCo Deutschland GmbH is seeking a highly skilled Quality Control Specialist to join our team. The ideal candidate will have a strong background in food technology, chemistry, or quality management and a proven track record of ensuring food safety and quality standards.The role involves coordinating and ensuring...


  • Lahore, Punjab, Pakistan Associated Technologies Private Limited Full time

    Associated Technologies Private Limited (ATL) is an infrastructure development company with a strong presence in Lahore, Pakistan. Our state-of-the-art factory specializes in fabricating galvanized steel components.This role involves working as a full-time on-site Civil Project Coordinator at ATL in Lahore. The successful candidate will be responsible for...


  • Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Controller and Compliance Specialist Job Description:Oxbridge Digital is seeking a highly skilled Controller and Compliance Specialist to join its team.This role involves managing the organization's accounts payable department, ensuring compliance with regulatory requirements, and implementing procedures to enhance system functionality.The successful...


  • Lahore, Punjab, Pakistan Hatech Full time

    Hatech is looking for an experienced Inventory Control Specialist to manage the inventory management process and maintain accurate records of orders, cancellations, and returns.Key Responsibilities:Oversee the entire order lifecycle from placement to final delivery.Monitor and control inventory levels to prevent stockouts and overstocking.Coordinate with...


  • Lahore, Punjab, Pakistan Trella Full time

    The Role of a Control Tower SpecialistIn this role, you will be the primary point of contact for shippers and carriers, ensuring timely communication and resolving any issues that may arise. Your primary responsibility will be to own the interface with shippers and carriers, coordinating job orders and managing load execution.Owning the interface with...

  • Proposal Specialist

    7 days ago


    Lahore, Punjab, Pakistan Dynamic Control Systems (DYCONIX) Full time

    We are seeking a highly skilled Proposal Specialist to join our team at Dynamic Control Systems (DYCONIX). As a key member of our proposal management team, you will play a crucial role in the preparation and development of business proposals.About This Opportunity:This is an exciting chance for recent graduates or experienced professionals to grow their...


  • Lahore, Punjab, Pakistan Combined Fabrics Limited Full time

    Production Planning and Control Systems SpecialistWe are seeking a Production Planning and Control Systems Specialist to join our team at Combined Fabrics Limited. As a key member of our software development team, you will be responsible for developing and implementing production planning & control systems.Key ResponsibilitiesDevelop and maintain software...


  • Lahore, Punjab, Pakistan Oxbridge Digital Full time

    About the Role:  At Oxbridge Digital, we are looking for an experienced Financial Planning and Control Specialist to lead our accounting and reporting functions. This role involves developing and implementing financial planning and control strategies to ensure the organization's financial performance is optimized. Key responsibilities include managing and...


  • Lahore, Punjab, Pakistan Hr Mentors Full time

    We are looking for a talented Merchandise Control Specialist to join our team at Hr Mentors.The successful candidate will have a strong background in textile management and be FOREIGN QUALIFIED.Responsibilities include:Oversee the coordination with the preproduction department.Manage fabric and trim orders in advance as per 'gantt' dates.Issue order...


  • Lahore, Punjab, Pakistan JW Vendor City Private Limited Full time

    Job OverviewWe are seeking a skilled Material Control Specialist to join our team at JW Vendor City Private Limited in Pakistan.About the RoleThis position involves planning, organizing, and managing program material requirements to ensure successful execution of production program objectives.You will support program management through analysis, oversight,...


  • Lahore, Punjab, Pakistan Abroad Work Full time

    Inventory Control SpecialistAbroad Work is seeking a detail-oriented Inventory Control Specialist to join our team.The successful candidate will be responsible for managing inventory levels, ensuring accurate reporting, and maintaining a high level of customer satisfaction.Key responsibilities include:Managing inventory levels, including receipt and shipment...


  • Lahore, Punjab, Pakistan ZXMCO Pakistan (Pvt) Ltd. Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Quality Control Specialist to join our team at ZXMCO Pakistan (Pvt) Ltd. As a key member of our quality team, you will play a critical role in ensuring the quality of our motorcycles and in-house manufactured parts.The ideal candidate will have a strong background in quality systems,...


  • Lahore, Punjab, Pakistan FABCON Design & Engineering (Pvt.) Ltd. Full time

    Job Description:FABCON Design & Engineering (Pvt.) Ltd. is looking for a skilled Inventory Control Specialist to oversee store operations in Lahore, Pakistan.Key Responsibilities:Coordinating with employees to complete operational tasks.Verifying inventory levels and conducting regular stock checks.Ensuring accurate receiving and storage of stock.Maintaining...


  • Lahore, Punjab, Pakistan JW Vendor City Private Limited Full time

    Material Control Specialist JW Vendor City Private Limited, Pakistan Plan, organize, and manage program material requirements to ensure successful execution of production program objectives.Support program management through the analysis, oversight, and status of vehicle material and support equipment costs, delivery schedules, quality, and location...


  • Lahore, Punjab, Pakistan Itss Full time

    We are looking for a skilled Software Quality Control Specialist to join our team at Itss. In this role, you will be responsible for ensuring the quality of our software and static website based projects.About the RoleThis is an exciting opportunity to work with a talented team of professionals who share your passion for quality and excellence.You will be...


  • Lahore, Punjab, Pakistan Alif Group of Companies Full time

    Job Description:The Warehouse Inventory Control Specialist will be responsible for maintaining accurate records of all inwards and outwards transactions across the warehouse. This includes coordinating with warehouse managers to ensure timely updates on ERP/Excel/Quick Book systems.The ideal candidate will have excellent organizational skills and be able to...


  • Lahore, Punjab, Pakistan PITCO Pvt. Limited Full time

    Planning And Scheduling SpecialistKey Responsibilities:Develop a deep understanding of cost control, planning, and estimating principles.Foster knowledge on the interconnections between project controls functions - estimating, planning, scheduling, cost control, and risk management.Thoroughly comprehend and define schedule classifications and...