Freight Operations Manager

1 day ago


Lahore, Punjab, Pakistan Trella Full time

About Us

Trella is a digital freight forwarder that's reinventing the logistics industry. We're looking for talented individuals to join our team as Control Tower Specialists.

We're a dynamic company that's passionate about empowering communities and moving economies forward. Our mission is to provide a seamless and efficient experience for our shippers and carriers, enabling them to focus on their core businesses.

As a Control Tower Specialist, you'll be responsible for managing the interface with shippers and carriers, ensuring timely execution of loads, and maintaining high-quality service standards.

Key Responsibilities:

  1. Own the interface with the shipper and carrier, serving as their main point of contact throughout the load cycle.
  2. Assist the commercial and fulfillment teams in achieving business targets and KPIs by maintaining tight follow-up with all load touch points.
  3. Clearly understand individual accounts' needs to meet client service quality expectations.
  4. Receive job orders from clients, revise orders to ensure necessary data is obtained, and create job orders successfully on the loadboard.
  5. Coordinate job orders with relevant teams before execution.
  6. Follow up on load execution, updating shippers on shipment status, delays, or additional fees.
  7. Ensure SLAs are complied with at every stage of the execution process.
  8. Provide accurate information using the right methods and tools.
  9. Handle customer complaints, offering solutions and alternatives within time limits, escalating to Account Managers as needed.
  10. Engage in sprints with stakeholders to provide essential input for key objectives.

What You'll Need:

  • Bachelor's degree required.
  • Advanced computer skills (MS Office/Gsuite).
  • Well-organized and able to perform multiple tasks.
  • Exceptional time management, verbal, and written communication skills.
  • Good command of English; Urdu and Arabic are a plus.
  • Professional manner, presentable, punctual, and strong ethical code.
  • Willingness to learn and develop.
  • Ability to manage internal and external stakeholders.


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