
Customer Service Representative
4 weeks ago
A customer service representative (Male/Female) interacts with a company's customers to provide information and address inquiries regarding services.
Job Specification- Resolve customer complaints via phone, email, and mail.
- Use telephones to reach out to customers in emergency situations.
- Greet customers warmly and ascertain the problem or reason for calling.
- Suggest solutions when a product malfunctions.
- Inform customers of deals and promotions.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Open and close call records.
- Compile reports on overall customer satisfaction.
- Inform customers about alert notifications.
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