Operations Analyst

4 weeks ago

Lahore, Punjab, Pakistan CureMD Full time

Job Overview:

As a Customer Success - Operations Analyst, you should be dynamic and analytical. If you are a tech-savvy professional with a strong inclination towards utilizing data for optimizing processes and automation, this role is perfect for you. Your main responsibilities will involve analyzing data, creating reports and dashboards, and identifying ways to enhance efficiency and automate processes to ensure customer success.

Job Responsibilities:

  • Analyze customer success data to identify trends, patterns, and areas for improvement.
  • Develop and maintain reports and dashboards to track key customer success metrics.
  • Collaborate with customer success managers (CSMs) to understand their needs and identify areas for process optimization.
  • Create and maintain documentation of customer success processes and workflows.
  • Monitor the sales to customer success handoff process and identify areas for improvement.
  • Use your tech-savvy skills to automate tasks and workflows to increase efficiency and reduce manual workloads for our CSMs.
  • Conduct customer surveys to measure satisfaction and identify opportunities for improvement.
  • Facilitate planning for the growth of our customer success team.
  • Work with the compensation team to develop and manage incentive programs.

Qualifications:

  • Bachelor's degree in a related field such as Business, Statistics, or Mathematics from approved institutions.
  • 1-3 years of experience in customer success, customer operations, or a related field.
  • Strong analytical skills and experience with data analysis and reporting.
  • Familiarity with customer success metrics and processes.
  • Experience with Salesforce or other CRM tools.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent communication and collaboration skills.
  • Tech-savvy mindset with experience in automation and optimization tools.
  • Detail-oriented with strong organizational skills.
  • Passionate about driving customer success and building a career in customer operations.

Compensation and Benefits:

Financial:

  • Competitive salary and bi-annual bonus.
  • Fast track and uncapped career growth for high performers.
  • Company-sponsored vehicle financing (car and bike).
  • Interest-free loans.
  • Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

  • In-house clinic with certified doctors and 24/7 telemedicine service.
  • Hospital treatment monitoring by company doctors.
  • Comprehensive health coverage for immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  • Exclusive health benefits and discounts at top clinics and labs.

Supportive Workplace:

  • Pick-up and drop-off services for female employees.
  • In-house daycare facility.
  • In-house gym and recreational area.

Continued Learning:

  • Company-sponsored training, workshops, development programs, and retreats.
  • Paid specialized trainings and certifications.

The Difference You'll Make:

At CureMD, every role plays a part in transforming healthcare. Join our innovative team to contribute to technology that impacts patient care, healthcare efficiency, and saves lives globally. Your skills and passion will help us deliver solutions supporting healthcare professionals in critical settings. Together, we're making a tangible difference — let's save lives.

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