Order Management Specialist

6 days ago

Lahore, Punjab, Pakistan Hatech Full time

We are looking for a highly motivated and detail-oriented Order Management Specialist to join our team. This role requires a proactive individual with strong problem-solving skills and a keen eye for accuracy. You will be responsible for overseeing the end-to-end order processing on Daraz, ensuring seamless fulfillment and exceptional customer satisfaction.

Key Responsibilities:
  1. Manage the entire order lifecycle from placement to final delivery.
  2. Monitor and ensure timely order processing, shipment, and fulfillment.
  3. Coordinate with couriers to resolve delays or issues.
  4. Track order status, update customers, and handle complaints efficiently.
  5. Maintain accurate records of orders, cancellations, and returns.
  6. Identify process gaps and suggest improvements to optimize operations.
  7. Ensure compliance with Daraz policies and service-level agreements (SLAs).
  8. Work closely with the customer support, sales, and logistics teams to enhance order efficiency.
  9. E-commerce order management experience (preferably Daraz).
  10. Proficiency in MS Excel, Google Sheets, and order software.
  11. Ability to multitask in a fast-paced environment.
  12. Customer service or logistics experience.
  13. Knowledge of Daraz Seller Center & fulfillment.
  14. Data analysis and reporting skills.
What's great in the job?
  1. Be part of a growing e-commerce company with high career potential.
  2. Enjoy a collaborative and innovative work environment.
  3. Competitive salary package and performance-based incentives.
  4. Training and development opportunities to enhance your skills.
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