Customer Operations Analyst
3 weeks ago
Modern Trade & eCommerce Analyst
Role Summary:
We are looking for a dynamic and detail-oriented Analyst to support operations across eCommerce and Modern Trade channels. The role involves end-to-end order management, data governance, stakeholder coordination, and driving key initiatives to optimize service and support business growth.
Key Responsibilities:
- Manage order processing for eCommerce and Modern Trade channels, ensuring timely and accurate execution.
- Own dashboard maintenance and governance to enable visibility of service KPIs and performance tracking.
- Collaborate with Logistics, CD, Planning, and CSM teams to ensure stock availability and best customer service.
- Lead and support ongoing projects.
- Track DR, service losses and returns and coordinate resolution with relevant stakeholders.
- Maintain, update, and cleanse customer master data to ensure accuracy in systems.
- Circulate and govern the Active SKU list and ensure alignment with customer visibility.
- Track promotions and pricing implementation to ensure compliance and resolve discrepancies.
- Support SOP correction and management to enhance process adherence.
- Conduct customer visits and issue resolution to strengthen partnerships and improve service experience.
- Bachelors degree in Business, Supply Chain, or related field.
- 2-3 years of customer service experience
- Strong coordination, communication, and stakeholder management skills.
- Proficiency in Excel, PowerPoint, and data analysis.
- Analytical mindset with the ability to problem-solve and manage multiple priorities.
#J-18808-Ljbffr
-
Customer Support Analyst
2 weeks ago
Karachi, Sindh, Pakistan Contour Software Full timeJoin to apply for the Customer Support Analyst (Team Lead) role at Contour SoftwareJoin to apply for the Customer Support Analyst (Team Lead) role at Contour SoftwareGet AI-powered advice on this job and more exclusive features.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.About...
-
Senior Customer Support Analyst
2 weeks ago
Karachi, Sindh, Pakistan Contour Software Full timeJoin to apply for the Senior Customer Support Analyst role at Contour SoftwareJoin to apply for the Senior Customer Support Analyst role at Contour SoftwareAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.About ContourContour Software has grown from a dozen people to over 2,000 staff...
-
Customer Support Analyst
3 weeks ago
Karachi, Sindh, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
KYC Analyst
2 weeks ago
Karachi, Sindh, Pakistan Deutsche Bank Full timePosition OverviewThe Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering ('AML') and Anti Financial Crime ('AFC') areas and ensures any changes required are...
-
Trainee - Business Analyst
1 week ago
Karachi, Sindh, Pakistan Progatix Full timeTrainee - Business Analyst1 day ago Be among the first 25 applicantsWe are seeking motivated and detail-oriented individuals to join us as Trainee Business Analysts. This 3-month trainee program is designed to support ongoing project work. Trainees will work under direct supervision, gaining hands-on experience in requirement gathering, documentation, and...
-
Senior Data Analyst
2 weeks ago
Karachi, Sindh, Pakistan IQVIA Full timeJoin to apply for the Senior Data Analyst role at IQVIAJoin to apply for the Senior Data Analyst role at IQVIAJob OverviewUnder guidance, provides monitoring and support of the production job flow in a multi-platform environment.Job OverviewUnder guidance, provides monitoring and support of the production job flow in a multi-platform environment.Essential...
-
Commercial Operations Lead
16 hours ago
Karachi, Sindh, Pakistan beBeeAnalyst Full time 800,000 - 1,200,000Our mission at foodpanda is to deliver a seamless experience—fast, easy, and to your door.Operating in over 70+ countries worldwide, we aim to connect with customers by delivering joy through delicious food.As an integral part of our team, you will be instrumental in driving positive transformation throughout the nation.Job DescriptionThe role of Assistant...
-
Business Analyst
3 weeks ago
Karachi, Sindh, Pakistan TALENT UNLIMITED Full timeBusiness Analyst - Client Experience and Conduct (CXCG)Hiring for a Leading Bank | TALENT UNLIMITEDTALENT UNLIMITED is hiring a Customer Experience (CX) Lead for one of our banking clients. If you have a strong background in UI/UX design for mobile banking applications and a passion for optimizing digital customer experiences, we'd love to hear from youKey...
-
SOC Analyst
2 weeks ago
Karachi, Sindh, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Product Experience Analyst
2 weeks ago
Karachi, Sindh, Pakistan US Mobile Full timeJoin to apply for the Product Experience Analyst - Karachi role at US MobileJoin to apply for the Product Experience Analyst - Karachi role at US MobileUS Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband,...
