Customer Operations Analyst

12 hours ago

Karachi, Sindh, Pakistan Steps Ahead Pakistan Full time
Role:

Modern Trade & eCommerce Analyst

Role Summary:

We are looking for a dynamic and detail-oriented Analyst to support operations across eCommerce and Modern Trade channels. The role involves end-to-end order management, data governance, stakeholder coordination, and driving key initiatives to optimize service and support business growth.

Key Responsibilities:
  • Manage order processing for eCommerce and Modern Trade channels, ensuring timely and accurate execution.
  • Own dashboard maintenance and governance to enable visibility of service KPIs and performance tracking.
  • Collaborate with Logistics, CD, Planning, and CSM teams to ensure stock availability and best customer service.
  • Lead and support ongoing projects.
  • Track DR, service losses and returns and coordinate resolution with relevant stakeholders.
  • Maintain, update, and cleanse customer master data to ensure accuracy in systems.
  • Circulate and govern the Active SKU list and ensure alignment with customer visibility.
  • Track promotions and pricing implementation to ensure compliance and resolve discrepancies.
  • Support SOP correction and management to enhance process adherence.
  • Conduct customer visits and issue resolution to strengthen partnerships and improve service experience.

Key Skills & Qualifications:
  • Bachelors degree in Business, Supply Chain, or related field.
  • 2-3 years of customer service experience
  • Strong coordination, communication, and stakeholder management skills.
  • Proficiency in Excel, PowerPoint, and data analysis.
  • Analytical mindset with the ability to problem-solve and manage multiple priorities.

Applications Deadline:13-May-2025
#J-18808-Ljbffr

  • Operations Analyst

    1 week ago

    Karachi, Sindh, Pakistan Plutus21 Partners Full time

    Job OverviewJoin Plutus21 as an Operations Analyst and play a key role in supporting operational functions, portfolio operations, fund administration, and investment analysis. With opportunities for professional growth, this role offers experience in finance, compliance, and business operations within a dynamic investment management firm.Job OverviewJoin...

  • Operations Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan Burjline Builders Full time

    We are seeking an Operations Analyst to join our team at Plutus21, a dynamic and technology-driven investment management firm. As an Operations Analyst, you will play a key role in supporting a variety of operational functions, ensuring the efficiency of business operations, and contributing to the overall success of the...

  • Operations Service Analyst

    7 hours ago

    Karachi, Sindh, Pakistan beBeeSupplyChain Full time

    Job TitleWe are looking for a skilled and detail-oriented Analyst to support operations across eCommerce and Modern Trade channels.Key Responsibilities:Manage order processing for eCommerce and Modern Trade channels, ensuring timely and accurate execution.Own dashboard maintenance and governance to enable visibility of service KPIs and performance...

  • Operations Support Analyst Trading Platform

    2 weeks ago

    Karachi, Sindh, Pakistan GenZ Talent Full time

    Operations Support Analyst Trading PlatformJoin to apply for the Operations Support Analyst Trading Platform role at GenZ Talent.Get AI-powered advice on this job and more exclusive features.Job Title: Operations Support Analyst Trading PlatformLocation: RemoteEmployment Type: Full-TimeCompensation: Competitive, $1,500-$2,000Experience Required: 5-8...

  • Customer Onboarding Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan NielsenIQ Full time

    Company DescriptionNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer...

  • Operations Support Analyst Trading Platform

    1 week ago

    Karachi, Sindh, Pakistan GenZ Talent Full time

    Operations Support Analyst Trading PlatformJob Title: Operations Support Analyst Trading PlatformLocation: RemoteEmployment Type: Full-TimeCompensation: Competitive, $1,500-$2,000Experience Required: 5-8 yearsIndustry: Financial Services / Hedge Funds / Trading TechnologyPosition OverviewWe are looking for a detail-oriented and experienced Operations Support...

  • Customer Support Analyst

    2 days ago

    Karachi, Sindh, Pakistan Contour Software Full time

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Business Insights Analyst

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Billing Dashboard AnalystThis role involves analyzing and optimizing billing dashboards to ensure they provide real-time insights and efficiency within operations. As a Billing Dashboard Analyst, you will be responsible for understanding the complexities of billing data and creating clear visualizations for informed decision-making.Your responsibilities will...

  • Business Analyst

    3 weeks ago

    Karachi, Sindh, Pakistan Cyber Internet Services Private Ltd. Full time

    Direct message the job poster from CYBERNET| HR Specialist | HR Operations | Lakson Group | Cybernet | StormFiber | LBS - Lakson Business Solutions | Ex The Indus Hospital | Ex SBT Co. Ltd |…About the jobWe are looking for a talented Business Analyst to join our growing teamWHAT YOU WILL BE DOING:Strong concepts of OOP (Object Oriented Programming) and...

  • Financial Analyst

    2 weeks ago

    Karachi, Sindh, Pakistan Imtiaz Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Financial analysts are responsible for tracking a company's financial performance against a plan, analyzing business performance and market conditions to create forecasts, and helping senior management make tactical and strategic decisions by providing...