Sales Manager

2 weeks ago

Islamabad, Islamabad, Pakistan Arch Global Communication Full time
Sales Manager
Arch Global Communication , Pakistan

The position encompasses carrying out business development activities in a call center specifically handling telemarketing sales, dealing with new and prospective clients, developing relationships, improving client experience, looking after a team of sales representatives, and achieving expected targets. In short, a floor supervisor/team leader role is to run a team successfully by handling a wide range of activities including sales, marketing, and ensuring the quality of sales.

Working in our call center, he/she is in constant contact with the sales representatives, ensuring results, handling transferred calls, and being a role model for other telemarketers by providing excellent telecommunication skills and closing deals.

Job Specification

Duties & Responsibilities:

  1. Monitor sales activities to ensure that customers receive satisfactory service over the call.
  2. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
  3. Responsible for maximizing profitability and meeting sales targets.
  4. Analyze sales figures and forecast future sales.
  5. Retain existing customers and develop a new customer base.
  6. Handle day-to-day sales operations.
  7. Maintain sales and productivity records.
  8. Address staffing issues in liaison with Manager HR, such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development.
  9. Manage and motivate a team to increase sales and ensure efficiency.

Skills Required:
  1. Must have a bachelor's degree or master's degree.
  2. Must have a minimum of 3-5 years of similar experience in team leading/supervising a call center.
  3. Must possess a pleasant, positive, and confident personality.
  4. Good communication, organizational, IT, and presentation skills are required.
  5. Proficient in handling pressure, achieving sales goals, and going the extra mile to generate sales.
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