Customer Support Representative

3 weeks ago


Lahore, Punjab, Pakistan Hurak Technologies Full time

3 days ago Be among the first 25 applicants

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and are expanding our business to become a global brand. Currently, we are looking for a Customer Support Representative.

Position Title: Customer Support Representative

Timing: 12:30 PM to 9:30 PM

Location: DHA Phase 6 Lahore

Job Type: On-Site

Responsibilities
  • Handle queries, requests, and complaints from customers tactfully.
  • Manage class schedules, exam bookings, certifications, and other operational tasks.
  • Follow standard processes and procedures to provide solutions.
  • Ensure excellent customer service at every interaction, taking ownership of each customer issue.
  • Achieve high customer engagement and improve overall customer experience.
  • Overcome objections and handle customer pushback effectively.
Qualifications
  • Bachelor's degree or relevant work experience
  • Proficiency in English, both written and verbal
  • 1+ year of experience; freshers are also encouraged to apply.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Industries
  • Technology
  • Information and Internet
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