Customer Support Representative

10 hours ago

Lahore, Punjab, Pakistan Rocktech Digital Full time

As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the company.

Responsibilities:

As a Customer Support Representative, your main responsibility is to provide exceptional customer service to the customers.

  1. Responding to customer inquiries: You will be responsible for responding to customer inquiries and requests through various channels, including email, chat, and phone. You will need to be knowledgeable about the products/services, features, and policies to be able to provide accurate information to customers.
  2. Troubleshooting technical issues: You may be responsible for troubleshooting technical issues that customers may encounter. This may involve working with the development team to resolve complex issues.
  3. Resolving customer complaints: You will need to be skilled in managing customer complaints and concerns, working to find solutions that satisfy customers while still aligning with company policies.
  4. Documenting customer interactions: You will be responsible for accurately documenting customer interactions, including any issues they raise and how those issues were resolved.
  5. Collaborating with the development team: You may work closely with the development team to provide feedback on customer issues and help improve the overall customer experience.
  6. Staying up-to-date on product updates: You will need to stay up-to-date on product updates and new features, and be able to communicate those changes to customers effectively.
Requirements:
  1. Previous experience in a customer support or customer service role is preferred.
  2. Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
  3. Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
  4. Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
  5. Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
  6. Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
  7. Solid computer literacy, including proficiency in MS Office applications.
  8. Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
  9. Strong team player with the ability to collaborate effectively with colleagues across departments.
  10. A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.

Location: DHA Phase 8, Lahore

#J-18808-Ljbffr

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time

    Job Title: Customer Support Representative">Description:We are seeking a skilled and professional customer support representative to join our team.The successful candidate will be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat.This role requires strong problem-solving skills, as...

  • Customer Support Representative

    2 days ago

    Lahore, Punjab, Pakistan Jenpharm Life Sciences. Full time 104,000 - 130,878 per year

    Company DescriptionJenpharm Life Sciences is dedicated to serving the dermatology and medical communities by offering innovative remedies. We aspire to make a significant presence in the cosmeceutical market, helping individuals feel better about their appearance. Our commitment is to create impactful solutions that improve the well-being of our...

  • Customer Support Representative

    6 days ago

    Lahore, Punjab, Pakistan Aiva Creative Full time 300,000 - 600,000 per year

    Customer Support Representative (CSR) – OnsiteLocation:Faisalabad (Warehouse)Experience Required:Minimum 3+ years (Clothing / Fashion Industry preferred)Job Description:We are looking for an experienced Customer Support Representative (CSR) to join our warehouse team in Faisalabad. The ideal candidate must have strong communication skills and prior...

  • Customer Support Representative

    6 days ago

    Lahore, Punjab, Pakistan Hurak Technologies Full time $3,000 - $5,000 per year

    *Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.Position...

  • Customer Support Representative

    2 days ago

    Lahore, Punjab, Pakistan Gravity Force Full time 50,000 - 70,000 per year

    Job Title: Customer Support Representative – E-commerceLocation: Bahria Orchard, Lahore, PakistanJob Type: Full-TimeAbout UsWe are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused...

  • Customer Support Representative

    6 days ago

    Lahore, Punjab, Pakistan Zpayso Full time 400,000 - 450,000 per year

    The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.Key...

  • Customer Support Representative

    6 days ago

    Lahore, Punjab, Pakistan Hurak Education Services Full time 65,000 - 100,000 per year

    *Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years, and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Service...

  • Customer Support Representative

    6 days ago

    Lahore, Punjab, Pakistan RepMeUp Full time 50,000 - 60,000 per year

    We are looking for a proactive and detail-oriented Customer Support Representative (Email Support Only) to join our team. The position is In-House (No remote work) and based in Lahore. If you are not based in Lahore or looking for a remote work opportunity, this position is not for you.Responsibilities:Handle 70-80 customer support tickets daily using...

  • Customer Sales Support Representative

    3 days ago

    Lahore, Punjab, Pakistan Nestors Global Pvt Ltd Full time 80,000 - 150,000 per year

    Job Description: Customer Sales Support RepresentativePosition: Customer Sales Support RepresentativeLocation: [Lahore/Onsite]Company: [Nestors Global Pvt. Ltd]About Us:Nestors Global is a leading writing services company dedicated to providing high-quality content solutions to a diverse range of clients. We specialize in delivering professional writing...

  • customer support representative

    5 days ago

    Lahore, Punjab, Pakistan DYNAMIC SOLUTIONS Full time 100,000 - 200,000 per year

    Hiring: Customer Success Representative – LahoreCompany: Dynamic SolutionsLocation: On-site, LahoreJob Type: Full-timeAbout Us:Dynamic Solutions is a leading BPO & software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.Your Role:Be the first point of contact for customers via calls, chats, and...