Customer Support Representative

7 days ago

Lahore, Punjab, Pakistan Rocktech Digital Full time

As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive overall experience. You will play a critical role in building and maintaining strong relationships with our customers, understanding their needs, and acting as their advocate within the company.

Responsibilities:

As a Customer Support Representative, your main responsibility is to provide exceptional customer service to the customers.

  1. Responding to customer inquiries: You will be responsible for responding to customer inquiries and requests through various channels, including email, chat, and phone. You will need to be knowledgeable about the products/services, features, and policies to be able to provide accurate information to customers.
  2. Troubleshooting technical issues: You may be responsible for troubleshooting technical issues that customers may encounter. This may involve working with the development team to resolve complex issues.
  3. Resolving customer complaints: You will need to be skilled in managing customer complaints and concerns, working to find solutions that satisfy customers while still aligning with company policies.
  4. Documenting customer interactions: You will be responsible for accurately documenting customer interactions, including any issues they raise and how those issues were resolved.
  5. Collaborating with the development team: You may work closely with the development team to provide feedback on customer issues and help improve the overall customer experience.
  6. Staying up-to-date on product updates: You will need to stay up-to-date on product updates and new features, and be able to communicate those changes to customers effectively.
Requirements:
  1. Previous experience in a customer support or customer service role is preferred.
  2. Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
  3. Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
  4. Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
  5. Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
  6. Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
  7. Solid computer literacy, including proficiency in MS Office applications.
  8. Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
  9. Strong team player with the ability to collaborate effectively with colleagues across departments.
  10. A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.

Location: DHA Phase 8, Lahore

#J-18808-Ljbffr

  • Customer Support Representative

    3 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Customer Support RepresentativeWe are looking for a skilled Customer Support Representative to provide exceptional customer service and support to our clients. The ideal candidate will have strong interpersonal skills, excellent communication skills, and the ability to work in a fast-paced environment.SalaryA competitive salary is offered based on...

  • Customer Support Representative

    3 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support Representative Job SummaryWe are seeking an experienced customer support representative to join our team. The ideal candidate will have a strong background in customer service, with a proven track record of resolving customer complaints in a timely and effective manner.Key Responsibilities:Customer Service: Provide exceptional customer...

  • Sales and Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Sales and Customer Support Representatives provide top-notch customer service and drive sales growth. We are looking for experienced individuals who can excel in this role.The Sales and Customer Support Representative will respond to inbound calls and inquiries from residential customers across the U.S. interested in telecom services and home security...

  • Customer Support Representative

    3 days ago

    Lahore, Punjab, Pakistan Hurak Technologies Full time

    3 days ago Be among the first 25 applicantsHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and are expanding our business to become a global brand. Currently, we are looking for a Customer Support Representative.Position Title: Customer Support...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled CUSTOMER SUPPORT REPRESENTATIVE to join our team. As a key member of our support department, you will be responsible for providing exceptional customer service via various communication channels.Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner. You will...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for fresh graduates or individuals with 0-6 months experience to take on the role of Customer Support Representatives. The ideal candidate will have good English communication skills and be eager to learn.About the RoleJob Type: Full-timeSeniority level: Entry levelIn this role, you will be responsible for handling customer queries...

  • Customer Support Representative

    2 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We need a skilled Customer Support Representative to provide top-notch support to our customers concerning our products and services.This role demands strong communication skills, the ability to empathize with customers, and effective problem-solving skills to build trust.The ideal candidate will contribute to shaping our reputation as a company that...

  • Customer Support Representative

    3 days ago

    Lahore, Punjab, Pakistan NeXcall Full time

    Get AI-powered advice on this job and access more exclusive features.Direct message the job poster from NeXcall.Freelance Content Writer Article Ranking and Proofreading 2019 - PresentJob Opportunity in Lahore – Onsite US CampaignCompany: NexacallLocation: PIA Road, LahorePosition: Customer Support Executive (US Campaign)Type: OnsiteWe're hiring energetic...

  • Customer Support Representative

    2 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Opportunity for Customer SupportWe are seeking a highly motivated individual to fill the role of Customer Support Representative.Salary and Benefits:A competitive salary package that includes transportation allowance and meal allowance.Ongoing medical assistance and continuous training opportunities.Job Description:The ideal candidate will be responsible...

  • Customer Support Representative

    7 days ago

    Lahore, Punjab, Pakistan SoftSquare Full time

    Job DescriptionWe are seeking a Customer Support Representative to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.Qualification: Diploma or Bachelor's DegreeExperience: 1-2 yearsResponsibilitiesRespond to customer inquiries via...