Project Engineer I

3 weeks ago

Lahore, Punjab, Pakistan Prime System Solutions Full time

Prime System Solutions is seeking a Project Engineer to execute a variety of projects for the diverse clientele that utilize Prime Solutions as a Managed Services Provider. This position focuses on delivering projects according to scope utilizing Microsoft Server, M365 products, and Azure cloud services. Prime's primary goal is to deliver client delight with each solution.

Job Responsibilities:

  • Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations.
  • Stage various types of technology including desktops, laptops, POS systems, server hardware, networking equipment including wireless, switching, and firewalls.
  • Install hardware at customer sites.
  • Install software including hypervisor technologies and OS-level configurations.
  • Support migration and operation of customer-specific applications.
  • Work with Project Managers to identify tasks and timelines for completion.
  • Provide clients with updates and set clear expectations for work to be completed.
  • Provide technical support to clients during project implementations.
  • Accurately post time entries to tickets and tasks using Prime's ticketing system.
  • Create and maintain project documentation, including technical specifications, configurations, and support documentation.
  • Collaborate with internal teams, including senior engineers, sales, and support, for seamless project coordination.
  • Perform any additional duties as requested by management to contribute to the organization's success.

Experience & Skills:

  • Basic knowledge of MS Server, including Group Policy, Active Directory, DNS, DHCP.
  • Understanding of server hardware, including RAID and iDRAC technologies.
  • Basic networking knowledge, including wireless, wired, and firewalls.
  • Basic knowledge of M365 products and services.
  • Understanding of backup solutions and processes.
  • Azure cloud technologies and virtualization technologies, including VMware ESXi and MS Hyper-V.
  • Bonus skills: Backup platforms such as Veeam and Datto, ticketing systems.
  • Ability to demonstrate initiative, independent judgment, and to work under pressure while following established procedures.
  • Participation in rotating on-call schedules.
  • Ability to act as a trusted advisor to clients, effectively communicating technical information to non-technical audiences.
  • Adaptability to a rapidly changing environment, managing competing demands and unexpected events.

Tools:

  • Server installation and support, including VMware ESXi.
  • Windows Server management, including GPOs, AD, DHCP, DNS, backup configuration, and application migrations.
  • Network setup and support, including firewalls and switches.
  • Wireless network configuration and planning.
  • M365 setup and support, including user migrations and Azure AD/Connect.
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