Client Service Representative
3 days ago
Elite Outsourcing, Pakistan
The Client Service Representative (CSR) is responsible for selling a company's products or services to potential and existing customers.
Their primary duties include:
- Making outbound sales calls
- Responding to customer inquiries and concerns
- Providing information about the features and benefits of the products or services offered
- Processing orders
- Resolving customer complaints
- Maintaining accurate records of customer interactions and sales
Successful CSRs must possess the following skills:
- Sales skills: Strong sales skills, including the ability to persuade, negotiate, and close deals.
- Communication skills: Excellent verbal and written communication skills.
- Customer service skills: Ability to provide excellent customer service and respond to customer needs.
- Computer skills: Comfortable using computer systems and software to manage customer interactions and sales.
- Goal-oriented: Ability to work in a fast-paced, goal-oriented environment.
- Adaptability: Able to adapt to changing customer needs and sales strategies.
- Teamwork: Ability to collaborate with colleagues and share knowledge.
- Ethical behavior: Must behave ethically and with integrity.
Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree for more specialized or technical sales roles.
Location: Telecommunications - Rawalpindi, Pakistan
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