Lead Supervisor, Operations

15 hours ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
Overview

Oversee the operations of all teams within the Contact Centre during assigned shifts, ensuring high-quality performance, operational efficiency, and a seamless workflow across all functions.

Responsibilities
  • Conduct analysis of yesterday's performance
  • Highlight high & low performers of each Supervisor reporting to them
  • Make sure white boards are updated and announce high rollers of the day & Maintain energy on the floor
  • Conduct sessions with agents that known good performers but are not performing & with agents that have been coached by Sups but are not improving
  • Send swap/leave/coverage requests to manager operations for approval
  • Prepare lists of focus areas on which sups will conduct sessions after closely going through cancellations / feedbacks
  • Listen to calls with Sups to see if supervisors are able to identify areas where agent needs coaching thus helping Sups to improve.
  • Report shift activity to managers
  • Co-ordinate with WFM/Tech and relevant teams in the time of system issues/outages and work to resolve the issue
  • Co-ordinate with HR, Tech and relevant teams to ensure agent's IDs are created, mapped and synchronized at BPO portal.
  • Share Cancellation/Install Rate/Close rate reports with agents
  • Address concerns of agents relating to matters of adherence, attendance, performance and issues with other departments – CT, Admin, HR, and Finance.
  • Perform tasks assigned by Manager operations and Work as secondary POC if manager is not available
  • Co-ordinate with verification team to ensure best practices are being implemented in the calls. He may suggest changes in process of cancellation to manager operations.
  • Setting and meeting performance targets for speed, efficiency, sales and quality;
  • Monitoring random calls to improve quality, minimize errors and track operative performance.
Qualifications
  • Good email writing skills
  • Strong Leadership and Organizational skills
  • Interpersonal skills
  • Multi-tasking & Team Developing Skills
  • Reporting and Analytical Skills
  • MS Office especially Excel and PowerPoint
  • Excellent written and Verbal Communication Skills
  • 2-3 years of Customer Services experience
  • Bachelor's Degree
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBeeOperation Full time 900,000 - 1,200,000

    Job Title: Operations SupervisorWe are seeking an experienced Operations Supervisor to oversee all aspects of our supply center, responsible for managing inventory levels, issuing purchase orders as required, and tracking opening and closing stock levels.The ideal candidate will lead kitchen staff and ensure timely production and delivery of prepared food....


  • Lahore, Punjab, Pakistan beBeeAccounting Full time 750,000 - 1,500,000

    Accounting Operations Supervisor\The role of Accounting Operations Supervisor is responsible for overseeing daily accounting operations, ensuring the integrity of financial data and supervising a team of accountants. This position requires strong leadership and technical accounting knowledge.\Supervise and guide the accounting team to ensure timely...


  • Lahore, Punjab, Pakistan beBee Careers Full time 800,000 - 1,500,000

    Job Title: Manufacturing Operations SupervisorJob Summary:An experienced production manager is required to lead the factory operations. The ideal candidate will have a strong background in manufacturing and excellent leadership skills.Key Responsibilities:1. Manage a team of 50-60 production staff to achieve desired results.2. Prepare production-related...


  • Lahore, Punjab, Pakistan Wasko International Full time

    Bachelor's degree and good English speaking skills.Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.Job Description:As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer...


  • Lahore, Punjab, Pakistan Assac Corporation Full time

    Supervisor Administration Assac Corporation, Pakistan Assac Corporation is looking for Admin Supervisors at their Carpets Production Floor for the following duties:Leading Day Wages StaffChecking on Labor's Attendance, Work, Break Time, etc.Counting & Measuring CarpetHandling Issues of LaborMaintaining Report for ManagementChecking Day to Day Labor's...


  • Lahore, Punjab, Pakistan beBeeManager Full time 90,000 - 120,000

    Job OverviewThe Production Manager is responsible for overseeing and managing the manufacturing operations of various sections.This role requires a strong understanding of production processes, quality control, and regulatory compliance.Key Responsibilities:Production OversightEnsure manufacturing meets batch production records, standard operating...


  • Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full time

    Be available to affect the entirety of the team's operations.Manage by walking around. Be visible to answer questions.Take calls that your agents can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents...

  • Office Supervisor

    3 days ago


    Lahore, Punjab, Pakistan beBeeSupervisor Full time 6,000,000 - 8,000,000

    Job Title:Administrative Supervisor">Responsibilities and Expectations:The role of an Administrative Supervisor is to oversee the daily operations of our practice ensuring that all aspects run smoothly.Coordinate with patients and staff to facilitate clear communication and understanding of treatment plans.Review treatment options with patients addressing...

  • Production Supervisor

    15 hours ago


    Lahore, Punjab, Pakistan Fibre Craft Industries Full time

    Fibre Craft Industries Pvt. Ltd (FCI) Pvt Ltd specializes in manufacturing versatile industrial products using Fiber Reinforced Plastic (FRP) material. Our product range includes Cooling Towers, FRP Gratings, Chemical & Water Storage Tanks, FRP Pipes and various other metal & non-metal fabrications.Role DescriptionThis is a full-time, on-site role for a...

  • Warehouse Supervisor

    3 weeks ago


    Lahore, Punjab, Pakistan Fincera (Pvt.) Ltd. Full time

    Bachelor's degree in Business Administration or relevant fieldJob Description: Warehouse Supervisor - Fincera (Pvt.) Ltd.Responsibilities:- Supervise warehouse staff and operations to ensure efficient and timely movement of goods- Manage inventory levels and ensure accuracy of stock records- Implement and enforce safety procedures to maintain a safe working...