Customer Service Representative

3 weeks ago

Rawalpindi Cantonment, Pakistan Top Data IT Solutions Full time

5 days ago Be among the first 25 applicants

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Co-Founder @TopData IT Solutions | Helping Businesses Build Unforgettable Customer Experiences That Drive Growth & Loyalty.

Position: Customer Support Representative

Shift: Night Shift

Location: Office # 512, Fifth Floor, 6th Road Center, Satellite Town, Rawalpindi

Employment Type: Full-Time

We are seeking a dedicated and experienced Customer Support Representative to join our team. This role requires a customer-focused individual with excellent communication skills and a proactive approach to solving customer issues. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we would love to hear from you.

Key Responsibilities:

  • Call Handling: Professionally manage inbound and outbound calls to address customer inquiries, resolve issues, and provide information.
  • Email Support: Respond to customer emails promptly and accurately, ensuring their concerns are addressed effectively.
  • Maintain detailed records of customer interactions, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Proactively learn about company products, services, and processes to provide comprehensive support to customers.

Required Qualifications:

  • Experience: Minimum of 1 year of experience in a customer support role or a related field.
  • Skills:
  • Strong call-handling skills with the ability to manage multiple inquiries efficiently.
  • Proficiency in email communication with attention to grammar and professionalism.
  • Ability to quickly learn and adapt to new systems, tools, and processes.
  • Availability: Willingness to work during night shifts to align with business requirements.

What We Offer:

  • Competitive salary and benefits package.
  • Comprehensive training to support your professional growth.
  • A supportive work environment with opportunities for career advancement.

If you are a quick learner with a passion for helping customers and meet the above qualifications, we encourage you to apply and become a valuable part of our team.

Seniority level
  • Entry level
Employment type
  • Full-time
  • Industries: IT System, Custom Software Development

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