
Customer Service Representative
8 hours ago
2 weeks ago, be among the first 25 applicants.
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Acumen365 is a call center based in Rawalpindi, Pakistan, specializing in outbound sales calls and inbound customer support for healthcare companies and Final Expense. We operate from 6:45 PM to 4:00 AM, focusing on delivering reliable service and building strong relationships with customers.
At Acumen365, we believe a great team creates great results. Our friendly environment, competitive salaries, and strong workplace culture help our agents perform their best — and help our clients grow faster.
Role Description
Verify customer information, ensure eligibility, and provide exceptional customer service in a dynamic call center environment.
Salary Range: Up to 200K
Key Responsibilities:
- Verify customer information and eligibility
- Document and update customer information accurately
- Provide exceptional customer service and resolve issues
- Collaborate with internal stakeholders to resolve customer issues
- Meet productivity and quality standards
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced call center environment
- Proficiency in CRM software and call center tools
What We Seek in You
- Hands-on problem-solving ability
- Competitive salary with daily bonuses
- On-job training
- Friendly environment
- Title plans
- Annual increments
- High growth trajectory
- Entry level
- Full-time
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