Call Center Agents

3 days ago


Lahore, Punjab, Pakistan Bright Holiday & Flights Limited Full time
Call Center Agents - Flight / Travel Agent

Bright Holiday & Flights Limited, Pakistan

Responsibilities of the candidate include:

  1. Handling customer inquiries and addressing their concerns.
  2. Documenting the calls according to the standard procedures.
  3. Routing calls to appropriate sources.
  4. Managing and resolving customer complaints.
  5. Providing an overview to the customers about the product.
Job Specification
  1. Proven work experience as a Travel Agent.
  2. Excellent knowledge of computer reservations systems, GDS systems, and e-travelling.
  3. Fluency in English; multilingualism is a plus.
  4. Strong sales skills and commercial awareness.
  5. Ability to interact, communicate, and negotiate effectively.
  6. Sound knowledge of domestic and international travel trends.
  7. Degree in Hospitality, Travel, Tourism, Business or relevant field.
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