Call Center Agents

2 days ago

Lahore, Punjab, Pakistan Ghulam Nabi Interprises Full time
Call Center Agents

High school diploma or equivalent is required for this position

Job Description: Call Center Agent at Ghulam Nabi Interprises in Lahore - Real Estate Industry

About Company:
Ghulam Nabi Interprises is a prominent real estate company based in Lahore. With a reputation for exceptional customer service and successful real estate transactions, we aim to provide our clients with the best possible experience in the industry.

Responsibilities:

  1. Handle inbound and outbound calls professionally, addressing customer inquiries and resolving complaints efficiently.
  2. Maintain a high level of product and service knowledge to provide accurate information and guidance to customers.
  3. Assist customers in navigating through the real estate buying or selling process, providing necessary support and guidance.
  4. Actively participate in team meetings and training sessions to enhance job performance and stay updated on company policies.
  5. Document customer interactions, update records, and follow up on outstanding issues to ensure timely resolution.
  6. Achieve and exceed established targets for call quality, customer satisfaction, and sales.
Job Specification

1. Minimum 1-year experience as a call center agent in the real estate industry.

2. Excellent communication skills in Urdu, English, and Punjabi languages.

3. Strong interpersonal skills with the ability to build rapport and empathize with customers.

4. Problem-solving and conflict resolution skills to handle customer complaints effectively.

5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

6. Proficiency in using call center software and computer applications.


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