
Integrations Specialist
3 weeks ago
Ibex, for one of it's global client, is looking to hire Integration Specialist.
Responsibilities:
- Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement.
- Prioritize daily work using department rules and accept work overflow when needed.
- Communicate with dealers/vendors using phone and email.
- Ensure and provide quality service to both internally and externally.
- Seek assistance for unresolved client issues from designated associate(s).
- Stay current with product information, changes, and updates.
- Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
- Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
- Complete orders/cases tickets for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
- Set processing for data to import and complete initial QC.
- Engage dealerships in advising of any requirements needed to complete set ups in Authenticom and DealerVault.
- Train dealerships on how to export data for manual DMS programs.
- Identify and share areas for process/product improvements.
Requirements:
- Requires a Bachelors degree; IT preferred.
- A minimum of three (3) years in customer contact or customer service
- Microsoft Suite proficient, specifically Excel, Outlook and word.
- Comfortable in EST time zone (Evening/Night)
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