
Order Management Specialist II, Operations
3 weeks ago
Join to apply for the Order Management Specialist II, Operations role at Motive.
Who We Are
Motive empowers those who run physical operations with tools to make their work safer, more productive, and more profitable. Our platform allows safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related expenses in a single system. With industry-leading AI, the platform provides complete visibility and control, reducing manual workloads through automation and simplification.
Motive serves over 150,000 customers, from Fortune 500 companies to small businesses, across industries such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Learn more at gomotive.com.
About The Role
As an Order Management Specialist, you will ensure the seamless execution of our order management processes. Your role involves supporting the operations team with tasks like creating complex quotes, generating order forms, completing sales orders, and managing the end-to-end processing of deals. Your contributions will drive operational efficiency and ensure accurate, timely sales order processing. You should be collaborative, eager to learn, detail-oriented, and capable of working in a fast-paced environment while maintaining high standards of quality.
What You'll Do
- Manage the complete Sales Force Quote to Cash cycle
- Identify and resolve Q2C technical issues
- Provide guidance on complex deal structures
- Create and complete quotes
- Handle order cancellations, account renewals, and contract buyout quotes
- Amend opportunity stages, manage package upgrades/downgrades, and vendor finance deals
- Conduct account audits and mergers
- Collaborate with other departments to resolve cases
What We're Looking For
- Graduate in Business Management, preferably Finance or Accounts
- Strong communication skills in English
- 2+ years of professional experience
- Proficiency in Microsoft Excel and Word
- Experience with CRM systems, preferably Salesforce
- Knowledge of ERP systems is a plus
- Highly organized, meticulous, and detail-oriented
- Excellent analytical and problem-solving skills
- Self-starter with ownership mindset
- Ability to prioritize and multitask effectively in high-volume environments
We value diversity and are an equal opportunity employer. We welcome applicants from all backgrounds, abilities, and perspectives.
Review our Candidate Privacy Notice. The applicant must be authorized to access U.S. export-controlled commodities and technologies, as per regulations.
Additional Details- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: IT Services, IT Consulting, Technology, Internet, Truck Transportation
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