Service Delivery Manager

4 weeks ago

Islamabad, Islamabad, Pakistan UCE Telecom Full time

- Responsible for supporting Service Delivery Management according to agreed KPIs and project targets.

- Assist the Country Manager in acting as the primary point of contact for all key project stakeholders.

- Support project performance management, including the oversight of all resources deployed and engaged in projects.

- Aid in planning, leading, forecasting, risk management, negotiation, issue resolution, and communication management for projects.

- Support the Country Manager in ensuring adherence to best practices, processes, and strategic management objectives.

- Assist Human Resource Management in resource management activities.

- Support administrative, logistical, HR, technical, technological, and infrastructural operations.

- Help the Country Manager in effective communication and reporting related to projects.

- Provide strategic and tactical support to management.

- Oversee training, development, and performance management of project teams in collaboration with Human Resource Management.

- Manage vendor relationships and performance.

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