Global Knowledge Coordinator

Salary: If hired in Delhi – 1'988'500 INR, if in Lahore – 4'427'350 PKR, if in Abidjan – 31'200 EUR, commensurate with relevant experience and skills. If hired in Abidjan, this would be a one-year consultancy contract with the possibility of extension.

About the Job

The Global Knowledge Coordinator will report to the Global Knowledge Manager and is responsible for the day-to-day provision of capacity strengthening materials to Better Cotton Programme Partners and colleagues. The Global Knowledge Coordinator will ensure that the knowledge and learning platforms operated by the Global Programmes Team are functioning effectively and can be easily accessed by users.

The Global Knowledge Coordinator will coordinate closely with colleagues from Country Teams and other functions to ensure the knowledge and learning materials provided are accurate and up to date. There are no line management responsibilities associated with this role.

Responsibilities

1. Knowledge Coordination
2. Knowledge Management Delivery

In collaboration with the Director of Farm Programme Quality and Partnership, and the Global Knowledge Manager, the Global Knowledge Coordinator will support the delivery of knowledge management services, which includes:

• Day-to-day coordination of the knowledge management plan
• Maintaining and updating the Knowledge Hub, an interactive digital platform that provides access to up to date capacity strengthening materials, updates on the new Principles & Criteria, events and other relevant content to support our Programme Partners and Better Cotton colleagues with the implementation of the Better Cotton programme and compliance with the Better Cotton standard requirements.
• Designing and distributing quarterly Knowledge Hub newsletters highlighting new materials, upcoming events, and webinar recordings in multiple languages.
• Supporting the IT team with the migration of user access from Sharepoint to Salesforce
• Developing new training modules covering topics included in the Principles and Criteria based on existing guidance documents, for Programme Partner field staff to support their implementation of the Better Cotton programme with farmers. This development is carried out in collaboration with thematic leads and Country Team colleagues on the Moodle Learning Management System (LMS).
• Supporting Country Team administrators in managing the LMS users in their countries and in creating additional training modules to facilitate local implementation by partners.
• Responding to user queries for the Knowledge Hub and LMS platforms to ensure continuous access for all users.
• Analysing user statistics on existing knowledge sharing and learning management systems to inform the continuous improvement of user engagement and learning.
• Consulting and collaborating with Knowledge Working Group colleagues to monitor and evaluate the effectiveness of the existing offering and opportunities for new initiatives.
• Supporting country colleagues in developing capacity strengthening materials when necessary.
• Create and implement a Knowledge Partner Engagement Strategy.

Better Cotton brings together its global network of partners to share knowledge, best practices and learn from experts and each other during an annual symposium and quarterly webinars. The symposia currently alternate between face to face and virtual events. The Global Knowledge Coordinator will:

• Support the organisation and delivery of the Partner Meetings, including agenda preparation, the showcasing of Partner innovations, selection of the Producer Unit Manager of the year, and report writing.
• Work with the Global Knowledge Manager to evaluate the success of the symposium to inform and guide future improvements.
• Identify relevant and engaging topics for the quarterly webinars in consultation with the Knowledge Working Group.
• Coordinate with the designated speakers/internal colleagues to organise the presentations.
• Facilitate and take notes of the discussions during the webinars, write reports and upload all materials onto the Knowledge Hub after the event.

The Knowledge Management coordinator will also be tasked with supporting the Partnerships Manager with the implementation of the Power BI Dashboard for the Programme Partner Monitoring tool which assesses partner performance across a range of KPIs. This will include:

• Improving and managing the data collection tool for collecting data related to all KPIs across functions and countries.
• Creating a user manual to guide the effective use of the Performance Monitoring Tool.
• Maintaining and updating a clear, detailed user guide to assist colleagues in using the data collection tools. Disseminate the user guide and be the focal point to support users of the tool and ensure effective use.
• Maintenance of Power BI to ensure that Power BI and the associated dashboards are accurate and representative of our partners' performance.
• Attend regular discussions with functions and country teams to collect feedback on the platform and make improvements.

Meeting Facilitation and Collaboration

The Coordinator role requires the facilitation and collaboration with Better Cotton colleagues for different meetings, examples of some of them are given below:

• Programmes and Assurance Community bringing together members of the Programmes and Assurance teams to discuss issues of mutual interest.
• Global Programmes where senior country team and global programmes teams colleagues meet for monthly activity updates.
• Knowledge Working Group – a consultation group comprising colleagues from country teams and other functions to provide input on current and proposed knowledge management activities.

Administration

The Global Knowledge Coordinator will be required to undertake the following Team Champion roles on behalf of the Global Programmes Team:

• Power BI
• Intranet
• Mentimeter (an interactive response gathering software package)
• Project / Activities Document detailing projects and pilots in which Partners are involved.

We are looking for someone who has

The selected candidate will have the following skills, knowledge, and experience:

• University degree, and/or professional experience, in a relevant field.
• Demonstrated work experience in Knowledge Management and administrative support.
• Previous experience with Learning Management Systems (LMS), including content creation and module development.
• Experience working with colleagues across various countries and remotely. Demonstrated ability to adapt to diverse scenarios and cultural contexts, fostering effective international teamwork.
• Experience in planning, coordinating, and preparing webinars, including managing speakers and materials.
• Demonstrated interest in sustainability and international development.
• Proactive attitude to problem-solving.
• Ability to convert complex information into easy to understand messages.
• Strong project management and coordination skills: organisation, time management, ability to work independently.
• Familiarity with Microsoft tools, including Microsoft Lists and SharePoint, for editing and creating content; Strong user of Excel and Power BI to manage data, create reports, and perform analyses; Word, PowerPoint and Outlook.
• Fluency in French for effective communication and collaboration with colleagues and partners in West African countries; alternatively competency in languages relevant to Better Cotton countries, such as Mandarin, Portuguese, Hindi, Urdu, or Turkish would be beneficial.
• Understanding of agriculture.
• Academic and/or professional background in sustainable agriculture or international development.
• Experience organising international events.
• Experience of working/living in a country in which BCI operates.

What we offer

- Hybrid working – Two to three days/week in the offices central London, Delhi or Lahore.

- The opportunity to work from anywhere in the world for up to one month per year.

- Flexible working, with core hours from 10 am to 4 pm local time.

- Continuous learning and development.

- 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas.

- Enhanced parental benefits.

- A warm, positive working environment where everyone is valued.

- The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based either in Abidjan, Lahore or Delhi. Better Cotton offers flexible working, with core hours being 10 am – 4 pm. Occasional international travel will be required to visit Better Cotton producer countries and attend the in-person format of the Programme Partner Meeting.

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 10.05.2025 via this link.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Our hiring process

Initial Screening:

Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicants. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews:

If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.

Assessment and Testing:

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.

Reference Checks:

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton to provide insights into their performance and capabilities.

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton

Better Cotton is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world's cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are:

• Trustworthy (including honest, transparent, credible)
• As having Integrity (including responsible, authentic)
• Positive (including problem-solving, pragmatic)
• Engaging (including adaptable, inclusive, holistic)
• Daring (including courageous, innovative, game-changing)

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.