Incident Coordinator

6 hours ago


Lahore, Punjab, Pakistan IBEX Global Full time
Incident Coordinator
IBEX Global, Pakistan

Bachelor degree in IT or Telco, or equivalent through experience.

  • The Incident Coordinator will hold the responsibility for driving major incidents through to resolution in accordance with agreed procedures and service levels.
  • Provide a command and control presence on Bridges and Incident Calls.
  • Ensure that the activities and resolution are properly executed and documented.
  • Work on other projects/issues of low to medium complexity as assigned.
  • Trigger and ensure Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication. He/she debriefs in real time and reports to management on the incident resolution.
  • Provide a technical and customer impact analysis of every incident to set the appropriate incident priority, escalate blocking issues, and cooperate with Service Management and Account managers to support and provide problem direction to the technical teams.
  • Continuously inform all stakeholders on the status of their problem through Incident Notification.
  • Ensure and follow up on SLA and push for a short MTTR (Mean Time to Repair) to reduce client impact.
Job Specification

Knowledge/Skills/Ability:

  • Ability to facilitate, drive, orchestrate, and lead large diverse groups.
  • Strong verbal, written, and presentation skills.
  • Willingness to learn and grow.
  • Able to handle crisis situations and define priorities under pressure but within fixed procedures.
  • General technical knowledge in Mobile Access, Core IT/Telco, and services.
  • Good analytical skills.
Physical Demands & Work Conditions:
  • General office environment.
  • May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times.
  • Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
#J-18808-Ljbffr
  • Incident Manager

    6 hours ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Incident Coordinator Role OverviewWe are seeking a highly skilled Incident Coordinator to drive major incidents through to resolution in accordance with agreed procedures and service levels.The ideal candidate will hold the responsibility for coordinating incident response efforts, ensuring timely resolutions, and maintaining effective communication with...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Incident Coordinator PositionWe are seeking a highly motivated Incident Coordinator to join our team. The successful candidate will be responsible for driving incident responses, ensuring timely resolutions, and maintaining effective communication with stakeholders.The ideal candidate will have a strong understanding of incident management principles and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key ResponsibilitiesThis position involves supervising and coordinating the activities of security personnel, as well as developing and implementing policies and procedures to prevent and respond to security incidents and emergencies.Key Performance Indicators:Safety and security of people, assets, and facilities.Maintenance of high standards of performance...


  • Lahore, Punjab, Pakistan Trafco Tracking (Pvt) Ltd Full time

    Job DescriptionWe are seeking a Loss Prevention Coordinator to join our team at Trafco Tracking (Pvt) Ltd.The successful candidate will be responsible for managing recovery operations and maintaining relationships with external agencies.Key Responsibilities:Conduct investigations into reported thefts or losses.Maintain effective relationships with local...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Incident Management Job DescriptionWe are looking for an experienced Incident Management professional to join our team. The successful candidate will be responsible for coordinating incident responses, ensuring timely resolutions, and maintaining effective communication with stakeholders.The ideal candidate will have a strong understanding of incident...

  • Project Coordinator

    2 weeks ago


    Lahore, Punjab, Pakistan Career Consultants Inc Full time

    Job Overview:Career Consultants Inc is hiring an experienced Team Lead to oversee the Engineering department. The successful candidate will have a strong background in CAE software programs and project management.Duties and Responsibilities:Presentation of project progress reports to stakeholders, highlighting achievements and challenges.Coordination of...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Role OverviewThe Operations Associate will play a vital role in supporting the residence office's daily operations, fostering a conducive environment for residents by addressing concerns and maintaining high standards of service. This includes managing additional operational tasks as assigned, ensuring adaptability and excellence in execution.Main...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Key ResponsibilitiesWe are looking for a highly skilled 24/7 Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our control room and providing exceptional support to our customers.Main Responsibilities:Monitor and operate the control room, ensuring seamless communication...


  • Lahore, Punjab, Pakistan Talent hunters Pvt Ltd Full time

    Key ResponsibilitiesSafeguard employee health and safety by implementing HSE protocols and procedures.Maintain accurate records of safety incidents and implement corrective actions.Supervise start-up, shut-down, and maintenance operations to ensure equipment efficiency.Coordinate data collection and reporting for quality control and production optimization.


  • Lahore, Punjab, Pakistan Giant Group Full time

    About UsGiant Group is a company that believes in a world where businesses can engage and manage global talent without any barriers. We offer compliant and efficient solutions ranging from applicant tracking to time management and billing.Job RequirementsIn this role, you will be responsible for handling technical issues, service requests, and change...


  • Lahore, Punjab, Pakistan Giant Group Full time

    Job SummaryWe are seeking a Help Desk Operations Coordinator to join our team at Giant Group. In this role, you will handle technical issues, service requests, and change requests while providing exceptional support to our clients and organization.Your Key ResponsibilitiesCapture, validate, and triage user queries or issues for further processing.Ensure...


  • Lahore, Punjab, Pakistan AAJ Technologies Full time

    Job DescriptionWe are seeking an experienced EHS Officer to join our team at AAJ Technologies. In this role, you will play a vital part in shaping the company's safety culture and ensuring the well-being of our employees.Main ResponsibilitiesAudit production processes to identify potential safety hazards and implement measures to mitigate risks.Assess risk...


  • Lahore, Punjab, Pakistan ibex Full time

    OverviewObjectives: To protect IBEX infrastructure from emerging threats and help the organization in achieving business objectives.Description: This position acts as a senior level IS resource with a strong background in Network and Cyber Security functions. This position will coordinate and help implement the IT Security Roadmap and security processes for...


  • Lahore, Punjab, Pakistan Career Consultants Inc Full time

    Team Lead - Computer Aided Engineering:We are looking for a highly skilled and experienced Team Lead to join our Engineering team at Career Consultants Inc. The successful candidate will be responsible for overseeing the implementation of all engineering projects, ensuring timely completion of tasks and objectives.Duties and Responsibilities:Presentation of...

  • Engineering Team Lead

    2 weeks ago


    Lahore, Punjab, Pakistan Career Consultants Inc Full time

    About This Role:Career Consultants Inc is seeking an experienced Team Lead to join our Engineering team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of CAE software programs.Duties and Responsibilities:Presentation of project progress reports to stakeholders, highlighting achievements...


  • Lahore, Punjab, Pakistan Better Cotton Full time

    Salary: If hired in Delhi – 1'988'500 INR, if in Lahore – 4'427'350 PKR, if in Abidjan – 31'200 EUR, commensurate with relevant experience and skills. If hired in Abidjan, this would be a one-year consultancy contract with the possibility of extension.About the JobThe Global Knowledge Coordinator will report to the Global Knowledge Manager and is...


  • Lahore, Punjab, Pakistan People Full time

    About the job Assistant Manager Security & Admin (Hospitality)Job Description:Planning and implementing comprehensive security strategies.Controlling the security operations budget, monitoring expenses, and documenting processes.Supervising and training security personnel.Gathering security intelligence and implementing preventative measures.Developing work...


  • Lahore, Punjab, Pakistan Better Cotton Full time

    Salary: If hired in Delhi – 1'988'500 INR, if in Lahore – 4'427'350 PKR, if in Abidjan – 31'200 EUR, commensurate with relevant experience and skills. If hired in Abidjan, this would be a one-year consultancy contract with the possibility of extension.About the JobThe Global Knowledge Coordinator will report to the Global Knowledge Manager and is...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Operational Efficiency Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our control room and providing exceptional support to our customers.Main Responsibilities:Monitor and operate the control room, ensuring seamless communication...

  • Team Lead Admin

    4 weeks ago


    Lahore, Punjab, Pakistan Komkonsult Full time

    1. End to end Supply Chain Management (The use of mind mapping tool).2. Internal Audits & complete coordination with BDO South (making sure that regulations implemented in South should be implemented in the Head office as well).3. Proactively managing project support throughout planning and execution (by involving the project managers).4. Internal Tafs...