
Information Technology Supervisor- ITIL
2 weeks ago
Direct message the job poster from Avery Dennison
Responsibilities:- Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle; including provisioning, refresh, asset management and decommission
- Adhere and promote IT policies and standards
- Provide 'smart-hand' support at the site including on-call (per rotation schedule)
- Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
- Comply to and carry out SOX controls
- Take ownership of reported issues and seeing issue tickets through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve issues
- Follow standard procedures
- Provide prompt and accurate feedback to customers
- Ask customers targeted questions to quickly understand the root of the problem
- Ensure all issues are properly logged
- Warm hand-off of tickets to other support groups
- Perform other duties as assigned
- Delegate tasks and set clear expectations
- Understand basic function and operation of the business unit and its role in the enterprise
- Oversee day-to-day operation and management of GTS Specialists
- Participate in the hiring process for all GTS Specialists
- Deliver disciplinary action up to and including terminations to direct reports
- Have regular meetings with team
- Have regular 'check-in' sessions with GTS Specialists, including GPS reviews
- Attempts to participate in On-Call support rotation shift
- Bachelor's degree preferably in Computer Science, Engineering or related fields
- 6-8+ years related experience in field assigned
- Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software
- Basic understanding of ICT (information & communication technology) infrastructure
- Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English
- Ability to work in teams as well as independently
- Ability to collaborate with cross-functional groups to define and complete overall requirements
- Strong communication, training, customer service and organizational skills
- Skilled in anticipating user requirements and skilled in identifying and resolving complex problems with minimal supervision
Executive
Employment Type:Full-time
Job Function:Information Technology
Industries:Packaging and Containers Manufacturing and Chemical Manufacturing
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