Customer Support Representative

2 days ago

Islamabad, Islamabad, Pakistan VA Solutions Full time

Direct message the job poster from VA Solutions

Location: UK

Job Type: Full-time / Part-time

About the Role:

We are looking for a highly motivated and customer-focused Customer Service Representative to join our team in managing inbound calls for our UK-based project. In this role, you will play a key part in ensuring customer satisfaction through effective communication, multitasking, and problem-solving. This position involves handling various aspects of the customer journey, including order dispatch, delivery, after-sales support, and follow-up until customer satisfaction is achieved.

Key Responsibilities:

  • Inbound Calls Management: Handle inbound customer inquiries with professionalism and courtesy, providing timely and accurate responses.
  • Order Dispatch & Delivery: Assist customers with order dispatch and delivery-related queries. Ensure timely updates regarding the status of deliveries and resolve any delivery issues that arise.
  • After-Sales Support: Address post-purchase inquiries and issues. Provide support with product returns, exchanges, and troubleshooting as necessary.
  • Multitasking: Efficiently manage multiple tasks simultaneously, including handling inquiries, updating customer records, and coordinating with internal teams to resolve issues.
  • Customer Follow-Up: Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service or product. Act as a liaison between customers and relevant departments to ensure timely resolutions.
  • Customer Reviews: Collect feedback from customers and encourage them to leave reviews. Address any concerns or negative reviews promptly and professionally to ensure customer satisfaction.
  • Problem Resolution: Use your problem-solving skills to address customer concerns and complaints, ensuring that the best possible solution is provided.
  • Documentation: Accurately log customer interactions, feedback, and resolutions in the system to ensure complete and up-to-date records.

Skills & Qualifications:

  • Excellent communication skills, both verbal and written, with a strong command of English.
  • Previous customer service experience, preferably in an inbound call center or retail environment.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills with a proactive approach to resolving customer issues.
  • Excellent attention to detail and a high level of accuracy when handling orders and customer information.
  • A positive attitude and the ability to maintain a friendly and professional demeanor when dealing with customers.
  • Ability to work independently and as part of a team to achieve customer satisfaction goals.
  • Basic knowledge of Microsoft Office Suite or equivalent software and familiarity with CRM systems is an advantage.

What We Offer:

  • Opportunities for career progression within the company.
  • A supportive and dynamic team environment.
  • Comprehensive training to help you succeed in your role.

If you are passionate about delivering outstanding customer service and have the ability to handle multiple tasks while ensuring customer satisfaction, we would love to hear from you

How to Apply:

Please submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.

Seniority level
  • Entry level
Employment type
  • Full-time
  • IndustriesBusiness Consulting and Services
#J-18808-Ljbffr

  • Customer Support Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Intouch Communications Full time

    Direct message the job poster from Intouch CommunicationsIn Touch Communication is a Call Center for Outbound calls.Role DescriptionThis is a Night Shift on-site role for a Customer Support Representative located in Islamabad, Pakistan. The Customer Support Representative will handle day-to-day tasks related to customer support, customer satisfaction,...

  • Customer Support Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan Spantronics Pvt Ltd Full time

    Customer Support Representative Spantronics Pvt Ltd, Pakistan Spantronics Pvt Ltd is looking for energetic Customer Support Representatives who will play an important role in achieving customer acquisition target and revenue growth. Below are the responsibilities of this role:Work under the supervision of team leads and Operation Manager and adhere to the...

  • Customer Support Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Intelligent Rational Solutions - IR Solutions Full time

    Job Description:Company Name: Ir solutionJob Title: Customer Support Representative (Work from Home)Job Type: Full-time/Part-timeJob OverviewWe are looking for a Customer Support Representative to work remotely and assist customers via phone, email, and chat. The ideal candidate should have strong English communication skills and a customer-friendly...

  • Customer Support Representative

    7 days ago

    Islamabad, Islamabad, Pakistan Translation Empire Full time

    Customer Support Representative (UK OUT OF HOURS) Translation Empire, Pakistan Manage and handle incoming calls professionally.Identify and assess customers' needs to achieve satisfaction.Give follow-up calls to customers at a specified date and time.Keep records of customer interactions.Follow communication procedures, guidelines, and policies.Manage a...

  • Customer Support Representative

    1 week ago

    Islamabad, Islamabad, Pakistan Dave's Pest Control Full time

    Department: Customer SupportAddress: Dave's Pest Control, Bahria Town Phase 4, Corniche Road, Rawalpindi. (On-Site)Timings: 5 PM - 2 AMJob Description:We are HIRING for people in a customer support role for Dave's Pest Control. Dave's Pest Control is looking to connect with Customer Service Representatives (CSRs) who would be the liaisons between Dave's and...

  • Customer Support Representative

    2 days ago

    Islamabad, Islamabad, Pakistan Translation Empire PK Full time

    Company DescriptionTranslation Empire PK has been offering high-quality language services since 2008, with over 2700 qualified translators covering 300 languages. We help individuals overcome language barriers and improve communication in various settings, from translating documents to providing face-to-face interpretation. Our international office is based...

  • Customer Support Ambassador

    7 days ago

    Islamabad, Islamabad, Pakistan Translation Empire Full time

    Customer Support Representative (UK OUT OF HOURS)We are seeking a highly skilled Customer Support Representative to join our UK Out of Hours team at Translation Empire in Pakistan.Key Responsibilities:Manage and handle incoming calls professionallyIdentify and assess customers' needs to achieve satisfactionGive follow-up calls to customers at a specified...

  • Customer Support Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Clyro Full time

    Get AI-powered advice on this job and more exclusive features.Job Overview:We are a leading UI/UX design agency seeking a dedicated and proactive Associate Customer Support Representative (CSR) to join our customer service team. As an Associate CSR, you will act as the first point of contact for our valued clients, providing support primarily via live chat,...

  • Customer Service Representative

    3 days ago

    Islamabad, Islamabad, Pakistan Ibex Dynamics Full time

    Company OverviewIbex Dynamics Pvt Ltd is a leading e-commerce company, seeking a highly skilled and experienced Customer Service Representative to join our team.Job DescriptionWe are looking for a talented individual to handle inbound chat support for our clients. As a Customer Service Representative, you will be responsible for providing excellent customer...

  • Customer Support Associate

    2 weeks ago

    Islamabad, Islamabad, Pakistan Intouch Communications Full time

    At Intouch Communications, we are seeking a highly skilled and motivated Customer Support Representative to join our team.This is a full-time night shift role located in Islamabad, Pakistan. The successful candidate will be responsible for providing exceptional customer support, resolving customer queries, and ensuring overall customer satisfaction.The ideal...

  • Customer Support Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan Next Gen Technologies Full time

    We require Call Center Representatives for USA based campaigns.TIME: 6:00PM to 04:00PMEmployment Type:Full-time (Night Shift)Job SpecificationFluent in English is required.Good speaking skills.Excellent communication skills over the phone, along with active listening.Punctuality.A positive and energetic attitude.Join us now and embark on your journey to...

  • Customer Support Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan Next Gen Technologies Full time

    We require Call Center Representatives for USA based campaigns.TIME: 6:00 PM to 4:00 PMEmployment Type:Full-time (Night Shift)Job SpecificationFluent in English is required.You must have good speaking skills.Excellent communication skills over the phone, along with active listening.Punctuality and a positive, energetic attitude are essential.Join us now and...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan HR World Intl. Full time

    At HR World International, we are seeking a skilled Customer Service Representative to join our team. This role involves providing top-notch support to clients through inbound calls and chats.About the Role:We are looking for an individual with excellent communication skills, both written and verbal, to handle customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 days ago

    Islamabad, Islamabad, Pakistan ConnectPro International Full time

    About the JobWe are looking for a skilled Customer Service Representative to join our customer success team. As a Customer Service Representative, you will be responsible for providing prompt and courteous support to customers via email and online chat platforms.Key Responsibilities:Support Customers: Provide timely and accurate support to customers via...

  • Customer Service Representative

    1 week ago

    Islamabad, Islamabad, Pakistan Recruitment Empire Full time

    About Recruitment Empire:At Recruitment Empire, we are committed to excellence in customer service. As a leading recruitment agency, we understand the importance of building strong relationships with our clients. We are seeking a highly skilled and experienced Customer Support Representative to join our team.The successful candidate will be responsible for...

  • Customer Service Representative

    1 week ago

    Islamabad, Islamabad, Pakistan TalentPop App Full time

    Job Description">TalentPop App is seeking a skilled Customer Service Representative to join our team. As a key member of our support staff, you will provide exceptional assistance to clients via voice and chat.You will be the friendly face and helpful support that our clients rely on, delivering accurate product information and troubleshooting expertise.Your...

  • Customer Support Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Next Gen Technologies Pvt Ltd Full time

    We require Call Center Representatives for UAE based campaigns.Working days: Monday to Friday (Evening SHIFT)TIME: 5:00pm to 11:00pmEmployment Type: Evening ShiftSALARY: 18,000/- to 22,000/-Benefits:Daily/weekly/monthly bonuses & incentivesFixed salary packagesSkill-based increment policiesAnnual paid leavesFriendly and safe environmentProper training for...

  • Customer Service Representative

    16 hours ago

    Islamabad, Islamabad, Pakistan First Call Solutions Full time

    We are looking for a highly skilled Customer Service Representative to join our team at First Call Solutions. As a key member of our customer support team, you will be responsible for effectively resolving customer issues and complaints through timely and professional communication.Key responsibilities include:Managing large volumes of outbound calls to...

  • Customer Service Representative

    2 days ago

    Islamabad, Islamabad, Pakistan Vertaz Technologies Full time

    We are hiring a Customer Service Representative to join our team at Vertaz Technologies. In this role, you will be the face of our company, interacting with customers to resolve their queries and concerns in a timely and professional manner.Key Responsibilities:Provide top-notch customer service through phone, email, or chat support.Listen attentively to...

  • Customer Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan ContentStudio inc Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...