Operations Assistant Manager

3 weeks ago

Lahore, Punjab, Pakistan GharPar Company Full time

The Operations Assistant Manager will be supporting the COO in all functions of operations at GharPar Tech Pvt. Ltd.

Effectively guide the Customer Care department and manager in day-to-day operations of booking appointments, informing beauticians, and dealing with client inquiries and complaints.

To manage field staff (beauticians), service quality, and sales target monitoring according to GharPar policies.

Team Structure

The Operations Assistant Manager will be reporting directly to the COO of the company, who is currently based in Islamabad.

The Operations department is divided into three main functions: Bookings, Service Delivery, and Quality Control. These three core functions are further divided into sub-functions.

The COO is also spearheading the company's expansion process, and the AM-OPS will be expected to support the COO in setting up operations in the new regions.

The candidate will be expected to travel frequently.

Accountabilities, Responsibilities and Main Duties
  • Manage booking appointments and timely inform beauticians.
  • Manage client inquiries and complaints in a timely manner and in line with agreed service standards.
  • Coordinate with all departments to ensure seamless customer delivery.
  • Ensure all process of elimination (POE) steps related to particular incidents are complete and correctly mentioned in a complaint.
  • Maintain high standards of service level by using Customer Relationship Management utilities.
  • Maintain accurate records of discussions or correspondence with customers.
  • Provide feedback on the efficiency of the customer service process.
Job Specification

Experience working with a service delivery company, such as airline, food delivery, or mail/product delivery.

Experience managing field staff and customer care/booking departments.

Experience working with booking systems, dispatch, and Customer Relationship Management systems.

Should have a tough personality and tons of energy.

Health, Wellness and Fitness - Lahore, Pakistan

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