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Associate, Client Support
1 month ago
Grade Level (for internal use): 07
Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
The Team:The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
Impact and Responsibilities:As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
- Provide client support via phone, email, and other mediums.
- Make suggestions regarding product usability, presentation, and data quality.
- Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
- Exercise independent judgment during UAT in developing test plans and evaluating testing results.
- Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
- Partner with clients to identify template opportunities and guide them through our template-building process.
- Provide research & analysis support to Senior Associates.
- Minimum of a Bachelor's degree in Economics or Finance.
- Fresh graduates and candidates with up to 6 months of experience.
- Succinct communication skills.
- Strong collaboration skills.
- Strong financial knowledge or knowledge of the global economy.
- Proficient ability to navigate and use common computer programs.
- Previous experience in a client support role.
- Familiarity with business intelligence tools.
- Experience in conducting User Acceptance Testing (UAT).
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You?Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership.
Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Inclusive Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent.
Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email
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