
Quality Assurance Specialist-CSR
19 hours ago
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We're Hiring: Quality Assurance Executive – Customer Support | Vortex
Apply at: hrlahorevortex@gmail.com
Salary: PKR 40,000 – 60,000/month (based on experience)
Vortex is on the lookout for a Quality Assurance Executive to join our dynamic Customer Support team If you have a keen eye for detail and a passion for delivering exceptional customer experiences, we want to hear from you.
What You'll Do:
- Monitor and evaluate the performance of customer support agents (chat and other communication channels).
- Review chats and support interactions to ensure compliance with internal quality standards.
- Identify areas of improvement and provide constructive feedback to the support team.
- Analyze KPIs to measure individual and team performance.
- Collaborate with training and operations to enhance support quality.
- Create reports and present QA findings to management.
What We're Looking For:
- Experience in a customer support QA role (preferred).
- Strong analytical and communication skills.
- Attention to detail and a methodical approach.
- Ability to work independently and as part of a team.
- Familiarity with support platforms (e.g., Zendesk, Freshdesk, or similar) is a plus.
- Competitive salary package based on your expertise.
- Supportive work environment and opportunities to grow.
- Make a direct impact on customer satisfaction and team performance.
- Ready to apply? Send your resume to hrlahorevortex@gmail.com
- Seniority levelEntry level
- Employment typeFull-time
- IndustriesConsumer Services
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