Helpdesk Engineer

4 weeks ago

Shekhupura, Punjab, Pakistan CYBERNET Full time

Direct message the job poster from CYBERNET

We Are Hiring Exciting Career Opportunities at Stormfiber division of CYBERNET

Looking for your next big career move?Stormfiber division of CYBERNET is hiring in Services Operation Center at Sheikhupura. If you're a passionate professional eager to grow, this is your chance to join a leading organization.

Division Stormfiber

Department: Services Operation Center

Position: Helpdesk Engineer - Level - II

Responsibilities

  • ·Assess nature of queries and provide technical support to corporate clients.
  • ·Maintain and ensure cordial services for the clients.
  • ·Ensure resolution of complaints within given and committed time.
  • ·Help troubleshoot Network Access Layer issues related to CPE installed at customers' end (router, switches, etc.).
  • ·Respond to queries with regards to internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF).
  • ·Initiate ticket for incident resolution in system and communicate to all stakeholders.

Qualifications

·Bachelors in Telecommunications, Electronics or Computer science.

·CCNA certified will be preferred.

·Good understanding of OSI Layer, TCP/lP, switching & routing.

·Knowledge and experience in Linux & VM.

·Network security exposure (basic level).

How to Apply:

Send your resume to careers@cyber.net.pk with "SOC - Sheikhupura " in the subject line.

Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology

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