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Customer Service Representative
4 weeks ago
Position: Customer Support Representative
Shift: Night Shift
Location: Office # 512, Fifth Floor, 6th Road Center, Satellite Town, Rawalpindi
Employment Type: Full-Time
We are seeking a dedicated and experienced Customer Support Representative to join our team. This role requires a customer-focused individual with excellent communication skills and a proactive approach to solving customer issues. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we would love to hear from you.
Key Responsibilities:
- Call Handling: Professionally manage inbound and outbound calls to address customer inquiries, resolve issues, and provide information.
- Email Support: Respond to customer emails promptly and accurately, ensuring their concerns are addressed effectively.
- Maintain detailed records of customer interactions, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve complex issues.
- Proactively learn about company products, services, and processes to provide comprehensive support to customers.
Required Qualifications:
- Experience: Minimum of 1 years of experience in a customer support role or a related field.
- Skills:
- Strong call-handling skills with the ability to manage multiple inquiries efficiently.
- Proficiency in email communication with attention to grammar and professionalism.
- Ability to quickly learn and adapt to new systems, tools, and processes.
- Availability: Willingness to work during night shifts to align with business requirements.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training to support your professional growth.
- A supportive work environment with opportunities for career advancement.
If you are a quick learner with a passion for helping customers and meet the above qualifications, we encourage you to apply and become a valuable part of our team.
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