Credit Controller

4 weeks ago

Rawalpindi Cantonment, Pakistan Translation Empire Full time

Job Summary

To provide a professional, proactive, and effective credit control across the business liaising with internal departments and external customers. The Credit Controller will be responsible for the collection of aged debt reporting, with the responsibility of reducing debtor days.

Main Roles and Responsibilities

  1. Chase outstanding debts via telephone, email, and letter for payment of invoices that are due/overdue.
  2. Ensure that debts are paid in a timely manner.
  3. Payment Remittances Received are checked against the Bank Account to ensure that the amount received is correct and matches the remittance.
  4. Posting and allocation of all customers daily payments, cheques, BACS and credit cards, in line with daily timelines.
  5. Reconciling and allocating payments received on Sage and LE system daily.
  6. Any other duties relating to the Finance Department as reasonably required.

Cash Collection Target

  1. All months end consolidated invoices are paid within 30 days - 100% Target.
  2. Contractual terms with our customers are strictly 28-30 days from the date we send out the consolidated invoices.
  3. For example, month end consolidated invoices for March 23 are sent out on 3rd April 2023, payment should be received on or before 3rd May 2023 for all the invoices for March 23.

Credit Control Administration

  1. Assisting other team members where required i.e., month-end allocations and setting up reports for customers.
  2. Ensure customer details are accurate and up-to-date phone numbers, contact names, email addresses, and postal addresses are obtained.
  3. Send out monthly client statements/letters as may be agreed from time to time.
  4. Maintain accurate records of all contact with the customer.
  5. Identifying changes in trends of customers payment patterns that may have cause for concern.
  6. Resolving allocation differences with customers.
  7. Review/escalation of accounts not adhering to deadlines and terms.
  8. Following the correct credit control procedures, including month-end and year-end procedures.

Relationship Building

  1. Discuss and reconcile all overdue invoices with the customer to identify reasons for non-payment and obtain query details.
  2. Work with customers to achieve a solution for repeated late payments/queries.
  3. You will be required to work closely with the Contract Management Team, where you may need to escalate matters relating to unpaid debts to the Contract Management Team / Directors.
  4. Building a positive relationship with other internal departments to resolve any invoicing queries or accounting issues.

Personnel Specification

Experience

  1. Proficiency with Microsoft office software.
  2. Able to demonstrate experience of working in credit control, customer services and telephone cash collecting.
  3. Experience of dealing with clients at all levels, including large public sector organisations.
  4. Ability to manage and prioritise an extensive caseload.

Qualifications

  1. Minimum of GCSE C passes in English and Maths or equivalent.
  2. Basic Accountancy Qualification.

Desirable Skills

  1. To be able to communicate clearly and confidentiality with a range of people, both on the phone and face to face.
  2. Regularly contacting customers and propose action to ensure all relevant debts are managed as necessary.
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