Customer Service Representative

3 weeks ago


Karachi, Sindh, Pakistan SalamTec Full time
Job Description:

SalamTec, a leading name in the consumer electronics sector, is seeking a dedicated Customer Service Representative (CSR) with at least 1 year of experience in the accounting industry to join our team in Karachi.

Our commitment to quality and customer satisfaction drives us to provide exceptional service and support to our valued clients.

Responsibilities:

- Serve as the primary point of contact for customer inquiries and concerns related to accounting services.

- Provide accurate information about products, services, and policies.

- Handle customer complaints and resolve issues effectively and promptly.

- Process orders, returns, and exchanges efficiently.

- Maintain detailed records of customer interactions and transactions.

- Collaborate with the accounting team to address client queries and support activities.

- Contribute to customer satisfaction by delivering timely and effective solutions.

Job Specification:

- Strong communication and interpersonal skills.

- Proficient in accounting principles and software.

- Excellent problem-solving abilities.

- Ability to manage multiple tasks and prioritize effectively.

- Customer-focused attitude and a passion for service excellence.

- Familiarity with CRM systems is a plus.

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