Service Delivery Manager
4 days ago
Job Responsibilities:
• Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing.
• Teleconference with the Supplier to get updates and ensuring timely escalations of issues.
• Work with international clients belonging to Foreign Regions.
• Work in rotation while providing customers with timely and desired feedback.
• Solve customer issues through various communication tools (Email, Phone Calls, etc…).
• Develop calculations based on order size and essential requirements.
Job Shifts: 3pm – 12am Monday to Friday
Job SpecificationRequirements:
Experience: 2 to 4 Years of Customer Services, Research & Analysis
Location: Karachi (SMCHS)
Candidate should have managerial or assistant managerial experience.
Skills:
• Fluent English Verbal & Written Communication Skills as the incumbent will be dealing in International Market
• Ms. Excel Expertise & Experience
• Customer Satisfaction
• Supply Chain Management / Marketing
Education: BBA/MBA (Marketing/Supply Chain) (Applicants having A/O Level's background will be preferred).
Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services.
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