Product Operations Lead

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Product Operations Leads at Careem are cross functional communicators and help shape the products using the voice of colleagues and users. They focus on smoothing the product development cycle by bringing alignments to key processes such as (but not limited to) Prioritization, Experimentation, Go to Market and rollouts.

This role will be responsible for key domains within the Mobility Platform function of Careem and will work closely with Captain, Marketplace and our B2B product squads and operational counterparts.

What you'll do:

• Build understanding of your domains and understand engineering systems, product, operations and commercial POV to enable better product building
• Collaborate with Product, Engineering, QA, Care and other teams to identify opportunities, provide daily product support, coordinate product and feature releases, and leverage customer/internal feedback for valuable product improvements through effective teamwork
• Develop & Optimize Processes: Keeping a keen eye on product performance is essential to identify operational gaps, inefficiencies, and potential risks. We want you to work alongside various teams to come up with effective solutions. Keep track of key performance metrics and implement corrective actions as needed.
• Program/Project Management: Be a resourceful, go-getting multitasker, supporting cross-functional initiatives across a variety of areas (product, ops, engineering, tech support, marketing, etc)
• Develop Relationships: Foster strong relationships with teams and stakeholders to ensure efficient and productive working relationships
• Data-driven insights - Perform deep-dive analysis to evaluate existing feature performance or assess the impact potential of tackling new problems and opportunities
• Manage configurations to ensure products are operating optimally

What you'll need:

• Bachelor's degree in Engineering, Marketing, or a related field.
• Minimum 2 years' experience in product operations, product management, or a related role within a technology or consumer-focused company; prior experience with subscription models is a plus
• Familiarity with Agile methodologies and product management tools.
• Fluency in English
• Strong Problem Solver: Excel in analyzing complex issues and developing creative solutions.
• Detail-Oriented and Organized: Efficiently manage multiple tasks and priorities with meticulous attention to detail.
• Collaborative and Proactive: Thrive in diverse teams, taking ownership and identifying new opportunities or challenges. Additionally, adapt well to fast-paced and changing environments.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.