Quality Assurance Executive – Customer Support

2 weeks ago


Lahore, Punjab, Pakistan VorteX Full time
Quality Assurance Executive – Customer Support | Vortex

Vortex is seeking a Quality Assurance Executive to join our Customer Support team. If you have a keen eye for detail and a passion for enhancing customer experiences, we encourage you to apply.

Application: Send your resume to hrlahorevortex@gmail.com

Salary: PKR 40,000 – 60,000/month (based on experience)

Responsibilities:
  1. Monitor and evaluate customer support agents' performance across communication channels.
  2. Review chats and support interactions for compliance with quality standards.
  3. Identify improvement areas and provide feedback to the support team.
  4. Analyze KPIs to assess individual and team performance.
  5. Collaborate with training and operations teams to improve support quality.
  6. Prepare reports and present QA findings to management.
Qualifications:
  1. Experience in a customer support QA role is preferred.
  2. Strong analytical and communication skills.
  3. Attention to detail and a methodical approach.
  4. Ability to work independently and in a team.
  5. Familiarity with support platforms (e.g., Zendesk, Freshdesk) is a plus.
Additional Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Quality Assurance
  • Industry: Consumer Services
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