
Quality Assurance Executive – Customer Support
2 weeks ago
Vortex is seeking a Quality Assurance Executive to join our Customer Support team. If you have a keen eye for detail and a passion for enhancing customer experiences, we encourage you to apply.
Application: Send your resume to hrlahorevortex@gmail.com
Salary: PKR 40,000 – 60,000/month (based on experience)
Responsibilities:- Monitor and evaluate customer support agents' performance across communication channels.
- Review chats and support interactions for compliance with quality standards.
- Identify improvement areas and provide feedback to the support team.
- Analyze KPIs to assess individual and team performance.
- Collaborate with training and operations teams to improve support quality.
- Prepare reports and present QA findings to management.
- Experience in a customer support QA role is preferred.
- Strong analytical and communication skills.
- Attention to detail and a methodical approach.
- Ability to work independently and in a team.
- Familiarity with support platforms (e.g., Zendesk, Freshdesk) is a plus.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Quality Assurance
- Industry: Consumer Services
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