Product Experience Analyst

1 day ago

Lahore, Punjab, Pakistan US Mobile Full time

Join to apply for the Product Experience Analyst - Lahore role at US Mobile

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That's the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.

At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.

We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we're looking for someone exceptional to join our team.

We are seeking a passionate and customer-centric individual to join our team as a Product Experience Analyst in Lahore. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.

Responsibilities
  • Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey
  • Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions
  • Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction
  • Analyze customer feedback and data to identify pain points and opportunities for improvement
  • Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values
  • Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback
Requirements
  • Bachelor's degree in a relevant field
  • Strong communication skills, both written and verbal
  • Demonstrated empathy and customer-centric mindset
  • Ability to work effectively within a team and across departments
  • Proactive attitude with a strong willingness to learn and adapt
What We Offer
  • Competitive above-market salary
  • Comprehensive health coverage
  • Free food, drinks, and many facilities
  • Dynamic and agile startup environment
  • Access to top-notch office amenities in Lahore

Think you'll be a great fit? Apply to learn more

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Research, Analyst, and Information Technology
Industries
  • Telecommunications
#J-18808-Ljbffr

  • Product Analyst

    4 weeks ago

    Lahore, Punjab, Pakistan RepairDesk Full time

    Direct message the job poster from RepairDeskTechnical Recruiter | Talent Management | Head Hunter | Employee Experience ManagementRepairDesk is an industry leading repair shop management software designed for single-store, multi-store, franchise, and mail-in repair businesses. The software is customizable to various industry verticals such as cell phone,...

  • Product Experience Specialist

    1 day ago

    Lahore, Punjab, Pakistan beBeeCustomerExperience Full time $60,000 - $80,000

    Product Experience ExpertWe are seeking a dedicated professional to lead the development of comprehensive customer experiences. As a Product Experience Analyst, you will be responsible for bridging the gap between customers and various departments to ensure seamless interactions.Main Responsibilities:Define and implement a CX strategy that encompasses all...

  • Data-Driven Product Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeProductAnalyst Full time

    About the RoleWe are seeking an ambitious and analytical Product Analyst to lead the enhancement of our student homework assistance platform. The ideal candidate will be a data-driven problem solver, with excellent communication skills and a passion for leveraging data to shape the future of education.

  • AI Product Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Joblogic Service Management SoftwareSenior Technical Recruiter @Joblogic | Talent Acquisition |People Management| Talent ManagementEstablished in 1998,Joblogicis the#1 Field Service Management (FSM)software in the UK. We are proud to be a leading player in...

  • Business Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan Contegris Technology Solutions Full time

    The Business Analyst will be responsible for defining and prioritizing product requirements, ensuring that the development team delivers products that meet the market and user needs. This role requires a blend of business and technical knowledge, excellent communication skills, and the ability to work collaboratively with various teams.Key...

  • Business Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan Abacus Consulting Full time

    Abacus is seeking a proactive and analytical Business Analyst to join our team in Lahore. Youll play a key role in translating business needs into actionable requirements, ensuring alignment between product and engineering teams. Your focus will be on backlog management, API documentation, and driving clarity within agile workflows.Key Responsibilities:Write...

  • Product Growth Specialist

    2 days ago

    Lahore, Punjab, Pakistan beBeeProduct Full time 900,000 - 1,100,000

    Enhance User Engagement as a Product AnalystWe are seeking a skilled and proactive Product Analyst to join our team.Job Description:The ideal candidate will have strong analytical skills, with the ability to interpret data and identify trends in both product performance and customer behavior. They will be responsible for conducting extensive research on...

  • Business Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time

    About the Role:Abacus is seeking a proactive and analytical Business Analyst to join our team in Lahore. Youll play a key role in translating business needs into actionable requirements, ensuring alignment between product and engineering teams. Your focus will be on backlog management, API documentation, and driving clarity within agile workflows.Key...

  • Product Owner

    6 days ago

    Lahore, Punjab, Pakistan HR POD Careers Full time

    Requirements:5+ years of experience in Product Owner roles in product-based software companies.3+ years specifically within the U.S. healthcare domain (payer/provider/EHR/Care management).Strong analytical skills, able to define product metrics, interpret performance data, and make data-driven decisions.Proven track record of roadmap discipline and...

  • Application Support Analyst

    13 hours ago

    Lahore, Punjab, Pakistan Gtradecenter Full time

    Application Support AnalystContour Software (PVT) Ltd Lahore, Punjab, PakistanStart Date: 12/23/2020We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering...