
Senior Digital Experience Specialist
2 weeks ago
This role is ideal for someone early in their product career who's excited about user experience and delivering value to global customers.
The Product Analyst will support cross-functional teams to design and improve money transfer products and services. They will collaborate with UI/UX designers to enhance the user experience across digital channels.
- Support cross-functional teams to design and improve money transfer products and services.
- Collaborate with UI/UX designers to enhance the user experience.
- Monitor payment processes and ensure seamless checkout experiences.
- Analyse user interactions and customer data to identify usability issues or performance bottlenecks.
- Participate in sprint planning and task coordination with technical teams.
- Assist with onboarding new payment or payout partners by gathering requirements and tracking integration progress.
- Conduct competitive research and contribute to identifying new product opportunities.
- Gather customer feedback and participate in usability testing sessions to improve product features.
- Analytical thinking: Interpret data and user behaviour to support product decisions.
- Communication: Present ideas and findings to both technical and non-technical colleagues.
- Team collaboration: Work well in a team environment and enjoy cross-functional collaboration.
- Problem solving: Investigate problems and suggest practical solutions.
- Product mindset: Improve customer experience through digital products.
- Basic UI/UX understanding: General awareness of good design and user-friendly digital journeys.
Competitive remuneration package that meets industry standards.
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