
Retail Store Manager
7 days ago
Taj Corporation, Pakistan
Graduation in any discipline. BBA/MBA (Marketing) is preferable
- Develop and maintain the highest standards of customer care.
- Ensure high levels of customer satisfaction through quality and excellent service.
- Initiate marketing campaigns and sales promotion activities to increase sales.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Respond to customer complaints and comments.
- Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.
- Enhance market share by analyzing and executing market trends in the retail industry.
- Ensure availability of merchandise and services by approving contracts and maintaining inventories.
- Evaluate vendors/contractors within the timeframe to ensure proper inventory supply.
- Take effective measures for inventory expiry and damage control.
- Formulate pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Develop and implement suitable display, merchandising, and window dressing standards.
- Achieve sales targets of the outlet.
- Develop and maintain the highest standards of customer care.
- Ensure high levels of customer satisfaction through quality and excellent service.
- Initiate marketing campaigns and sales promotion activities to increase sales.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Respond to customer complaints and comments.
- Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.
- Enhance market share by analyzing and executing market trends in the retail industry.
- Ensure availability of merchandise and services by approving contracts and maintaining inventories.
- Evaluate vendors/contractors within the timeframe to ensure proper inventory supply.
- Take effective measures for inventory expiry and damage control.
- Formulate pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Develop and implement suitable display, merchandising, and window dressing standards.
- Maintain Operations Excellence by directing and implementing the best service and goods delivery standards.
- Secure merchandise by implementing security systems and measures.
- Update IT infrastructure for the best classification, interpretation, and analysis of business information.
- Develop a monthly budget for key operations expenses and achieve targets.
- Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.
- Lead key outlet projects such as repair and maintenance, re-designing shelves, etc.
- Develop and execute the best Health, Safety, Security, Environment, and housekeeping practices.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Liaise with stakeholders.
- Complete store operational requirements by scheduling and assigning employees and following up on work results.
- Ensure the best cash management practices.
- Achieve financial objectives of the outlet by preparing a monthly budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Develop and implement strategies to increase profitability.
- Accomplish the outlet's human resource objectives by supporting in recruiting, selecting, orienting, and training.
- Engage and retain outlet staff by coaching, counseling, disciplining employees, planning, monitoring, and appraising job results.
- Enforce policies and procedures in-line with the HR Department.
Degree Title: Graduation in any discipline. BBA/MBA (Marketing) is preferable.
Experience: Minimum 6 years of experience in a similar capacity.
Key Skills & Expertise:
- Customer Focused
- Target Oriented/Results Driven
- Possess financial skills to budget expenses and analyze revenues & profitability
- Excellent skills of pricing and costing strategies
- Vendor Relationships
- Market Knowledge
- Excellent negotiation skills.
- Excellent leadership skills.
- Excellent Communication skills.
- Excellent time management skills.
- Excellent team management
- Experience in the development and implementation of Retail Store Policies.
- Good computer skills.
- Co-operative and supportive team player
Perks & Benefits:
- Other variable pay (based on outlet performance).
- Health Insurance
- Life Insurance (Self & Family)
- Enviable Work environment with many other facilities
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