Retail Store Manager

4 weeks ago

Lahore, Punjab, Pakistan Taj Corporation Full time
Retail Store Manager (Super Mart)
Taj Corporation, Pakistan

Graduation in any discipline. BBA/MBA (Marketing) is preferable

  • Develop and maintain the highest standards of customer care.
  • Ensure high levels of customer satisfaction through quality and excellent service.
  • Initiate marketing campaigns and sales promotion activities to increase sales.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Respond to customer complaints and comments.
  • Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.
  • Enhance market share by analyzing and executing market trends in the retail industry.
  • Ensure availability of merchandise and services by approving contracts and maintaining inventories.
  • Evaluate vendors/contractors within the timeframe to ensure proper inventory supply.
  • Take effective measures for inventory expiry and damage control.
  • Formulate pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Develop and implement suitable display, merchandising, and window dressing standards.
Sales, Service & Marketing:
  • Achieve sales targets of the outlet.
  • Develop and maintain the highest standards of customer care.
  • Ensure high levels of customer satisfaction through quality and excellent service.
  • Initiate marketing campaigns and sales promotion activities to increase sales.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Respond to customer complaints and comments.
  • Tour the sales floor regularly, talk to colleagues and customers, and identify or resolve urgent issues.
  • Enhance market share by analyzing and executing market trends in the retail industry.
Stock Management & Merchandising:
  • Ensure availability of merchandise and services by approving contracts and maintaining inventories.
  • Evaluate vendors/contractors within the timeframe to ensure proper inventory supply.
  • Take effective measures for inventory expiry and damage control.
  • Formulate pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Develop and implement suitable display, merchandising, and window dressing standards.
Operations Excellence:
  • Maintain Operations Excellence by directing and implementing the best service and goods delivery standards.
  • Secure merchandise by implementing security systems and measures.
  • Update IT infrastructure for the best classification, interpretation, and analysis of business information.
  • Develop a monthly budget for key operations expenses and achieve targets.
  • Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.
  • Lead key outlet projects such as repair and maintenance, re-designing shelves, etc.
  • Develop and execute the best Health, Safety, Security, Environment, and housekeeping practices.
  • Maintain the stability and reputation of the store by complying with legal requirements.
  • Liaise with stakeholders.
  • Complete store operational requirements by scheduling and assigning employees and following up on work results.
Financial Responsibilities:
  • Ensure the best cash management practices.
  • Achieve financial objectives of the outlet by preparing a monthly budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Develop and implement strategies to increase profitability.
HR Management:
  • Accomplish the outlet's human resource objectives by supporting in recruiting, selecting, orienting, and training.
  • Engage and retain outlet staff by coaching, counseling, disciplining employees, planning, monitoring, and appraising job results.
  • Enforce policies and procedures in-line with the HR Department.
Job Specification

Degree Title: Graduation in any discipline. BBA/MBA (Marketing) is preferable.
Experience: Minimum 6 years of experience in a similar capacity.
Key Skills & Expertise:

  • Customer Focused
  • Target Oriented/Results Driven
  • Possess financial skills to budget expenses and analyze revenues & profitability
  • Excellent skills of pricing and costing strategies
  • Vendor Relationships
  • Market Knowledge
  • Excellent negotiation skills.
  • Excellent leadership skills.
  • Excellent Communication skills.
  • Excellent time management skills.
  • Excellent team management
  • Experience in the development and implementation of Retail Store Policies.
  • Good computer skills.
  • Co-operative and supportive team player
Salary: Market Competitive Salary

Perks & Benefits:
  • Other variable pay (based on outlet performance).
  • Health Insurance
  • Life Insurance (Self & Family)
  • Enviable Work environment with many other facilities

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