
Technical Support Associate
1 week ago
As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers' satisfaction.
Responsibilities- Manage installers and provide training as per requirements.
- Respond to installers' inquiries in a timely and professional manner.
- Identify, diagnose, and resolve technical issues.
- Provide technical support to installers via phone, email, or chat.
- Record and document installers' issues and resolutions using Excel sheets.
- Collaborate with other teams to resolve complex issues faced by installers.
- Ensure installers' satisfaction by providing exceptional service and support.
- Stay up-to-date with product and technical knowledge to provide accurate information.
- Continuously improve knowledge and skills through training and development.
- Conduct training sessions for installers in different cities.
- Conduct product demonstrations in office work areas, shops, and seminars.
- Bachelor's degree in Computer Science or a related field (or equivalent work experience).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and troubleshooting abilities.
- Experience with Windows OS, Microsoft Office Suite, and common software applications.
- Familiarity with networking and internet technologies.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a desire to provide excellent service.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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