E-commerce Executive

1 day ago

Lahore, Punjab, Pakistan Cresset Technology Full time
Human Resource Generalist | Recruitment | Payroll Management | HR Operations | Employee Engagement | Compensation & Benefits | Onboarding &...

We are seeking a dynamic and customer-oriented Client Servicing Agent to join our e-commerce team in the fashion industry. The ideal candidate will be responsible for managing customer interactions, addressing inquiries, and providing exceptional service to enhance customer satisfaction and drive sales. This role requires a strong understanding of fashion trends, excellent communication skills, and the ability to manage e-commerce operations efficiently.

Key Responsibilities:

  1. Act as the primary point of contact between the brand and the customer.
  2. Coordinate with Warehouse and Logistics operations for processing of order pickups, deliveries, and payments. Ensure timely order processing and delivery.
  3. Maintain accurate customer records and document interactions using CRM software.
  4. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  5. Resolve customer issues, including complaints, returns, exchanges, and refunds, while maintaining a positive attitude.
  6. Collaborate with the e-commerce team to ensure product availability, accurate listings, and timely updates on the online platform.
  7. Monitor and manage customer feedback to enhance the overall shopping experience.
  8. Support in developing and implementing customer loyalty programs to boost retention.

Qualifications and Skills:

  1. Bachelor's degree in Fashion Management, Marketing, Business Administration, or related field.
  2. Proven experience in customer service, preferably in the fashion or e-commerce industry.
  3. Strong understanding of fashion products, trends, and consumer behavior.
  4. Excellent communication and interpersonal skills.
  5. Proficient in using e-commerce platforms, CRM tools, and Microsoft Office.
  6. Problem-solving skills and a customer-centric mindset.
  7. Familiarity with social media platforms and digital marketing is an advantage.

We offer an attractive compensation and benefits package, including:

  • Annual Leave
  • Family Care Support
  • In-House Training and Skill Development
  • Surprise Gifts & Performance-Based Bonuses
  • Performance-Driven Salary Increases and Promotions
  • Maternity Allowance
  • Loyalty Bonus
  • Personal Growth Opportunities

Why Join Us?

  • Be part of a dynamic, fashion-forward team in a growing e-commerce environment.
  • Opportunities for career growth and development.
  • Competitive salary and performance-based incentives.
  • A collaborative and creative work environment.

If you are passionate about fashion, have a flair for customer service, and thrive in a fast-paced e-commerce setting, we would love to hear from you

Apply at people@cressettech.com

#J-18808-Ljbffr

  • E-Commerce Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Famous Brands - Hangten Full time

    We are seeking a proactive and detail-driven E-Commerce Executive to join our team. In this role, you will play a key part in managing and supporting daily operations across online platforms, including tasks such as product listings, inventory management, and customer service.This position offers an exciting opportunity for individuals eager to polish their...

  • E-commerce Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We need an experienced E-commerce Specialist to oversee the development and execution of e-commerce strategies, ensuring seamless integration with our overall digital marketing approach.Key Responsibilities:Develop and implement e-commerce strategies that drive sales, revenue growth, and customer engagement.Design and launch compelling product listings,...

  • E-commerce Marketing Professional

    10 hours ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking an experienced E-commerce Marketing Professional to take charge of our e-commerce marketing efforts.Key Responsibilities:Developing and executing comprehensive e-commerce marketing strategies that align with business objectives.Managing and optimizing e-commerce marketing campaigns across various channels to maximize ROI.Staying up-to-date...

  • E-commerce Growth Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    E-commerce Growth Specialist Job DescriptionWe are seeking a highly skilled E-commerce Growth Specialist to join our team. The ideal candidate will have prior experience in building and executing e-commerce marketing strategies that drive business growth.Key Responsibilities:Develop and implement a comprehensive e-commerce marketing strategy across multiple...

  • E-commerce Growth Expert

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We're seeking an E-commerce Growth Expert to help us scale our online business.About the RoleWe're looking for someone who can develop and execute e-commerce strategies to drive growth and revenue.The ideal candidate will have experience in e-commerce, digital marketing, and sales. They will be responsible for analyzing market trends, identifying...

  • E-Commerce Executive

    5 days ago

    Lahore, Punjab, Pakistan Cresset Technology Full time

    We are looking for a motivated and enthusiastic E-commerce Executive to join our team As an integral part of the business, you will be responsible for building strong relationships with customers, ensuring smooth order placement, delivery processes, and issue resolution. If you are ready to make an impact and contribute to a growing team, this is the role...

  • E-commerce and SEO Professional

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a skilled E-commerce and SEO Professional to enhance our online presence and drive marketing efforts to new heights. The ideal candidate will have 1-3 years of experience in digital marketing, with a proven track record of managing and optimizing email campaigns, as well as hands-on experience with e-commerce platforms and site...

  • E-commerce Partnership Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    E-commerce Partnership SpecialistAbout the Opportunity:We are seeking an E-commerce Partnership Specialist to join our team and drive partnership growth. The ideal candidate will have a strong understanding of the e-commerce industry and a proven track record of success in developing and executing partnership strategies.Main Responsibilities:Develop and...

  • E-commerce Marketing Manager

    2 weeks ago

    Lahore, Punjab, Pakistan BrandSurge Full time

    BrandSurge is seeking an E-commerce Marketing Manager to lead e-commerce operations and drive online sales growth. This full-time, in-office role will be based in Faisal Town, Lahore. You will manage multiple e-commerce websites, optimize performance, and develop strategies to enhance lead generation and conversion.Key Responsibilities:Manage and optimize...

  • E-commerce Manager

    13 hours ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    E-commerce Executive OverviewWe are looking for a highly motivated and enthusiastic E-commerce Executive to take charge of our customer service and order management functions. As an essential member of our team, you will be responsible for building strong relationships with customers, ensuring smooth order placement, delivery processes, and issue...