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Customer Support Representative

4 weeks ago

Islamabad, Islamabad, Pakistan Now Software (Pvt) Limited Full time
Job Title: Customer Support Representative

Be among the first 25 applicants to apply 2 days ago and get AI-powered advice on this job along with exclusive features.

Direct message the job poster from Now Software (Pvt) Limited for more information.

Responsibilities:
  • Assist customers with service-related inquiries.
  • Troubleshoot and resolve issues promptly.
  • Provide clear and accurate information about our products and services.
  • Maintain a positive and professional attitude in every customer interaction.
Requirements:
  • Strong communication and problem-solving skills.
  • High proficiency in English.
  • Previous experience in customer service.
  • Ability to thrive in a fast-paced environment.
  • Critical thinking skills to resolve issues efficiently.
  • Proficiency in CRM software and tools such as Fresh Chat, Vici Dial, and Digi Talk.
  • Familiarity with the telecom industry is a plus
Additional Details:
  • Timings: 2 pm to 10 pm / 5 pm to 1 am (rotational)
  • Note: This is not a sales role.
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industries: IT Services and IT Consulting

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Location: Rawalpindi, Punjab, Pakistan. Posted 22 hours ago.

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