Customer Support Representative

4 weeks ago


Islamabad, Islamabad, Pakistan The Rebel Communication Full time
Job Title: Customer Support Representative

Company: The Rebel Communication

Location: Islamabad

Employment Type: Full-time or Part-time, On-site

Role Description

The Customer Support Representative will be responsible for resolving customer queries, providing product and service information, troubleshooting issues, and ensuring customer satisfaction. The role involves handling customer complaints, offering appropriate solutions within specified timeframes, and following up to ensure resolution.

Qualifications
  • Excellent communication and interpersonal skills
  • Customer service experience
  • Problem-solving and troubleshooting skills
  • Proficiency in customer support software and CRM systems
  • Ability to manage high call and email volumes efficiently
  • Ability to work in a fast-paced environment and handle multiple tasks
  • High school diploma or equivalent; college degree is a plus
Additional Details
  • Seniority level: Entry level
  • Industries: IT Services and IT Consulting

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