Customer Relations Manager

3 days ago


Islamabad, Islamabad, Pakistan Hyundai Blue Islamabad Full time

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Direct message the job poster from Hyundai Blue Islamabad

This is a full-time on-site role for a Customer Relations Manager at Hyundai Blue Islamabad. The Customer Relations Manager will be responsible for managing customer interactions and relations, resolving customer complaints, and ensuring customer satisfaction. Day-to-day tasks include responding to customer inquiries, managing a team of customer service representatives, implementing customer service standards, and analyzing customer feedback to improve services and processes. The role requires strong communication and problem-solving skills to effectively address and resolve customer issues.

Qualifications

  • Customer Service and Customer Relations skills
  • Team Management and Leadership skills
  • Communication and Interpersonal skills
  • Problem-Solving and Conflict Resolution skills
  • Experience in implementing customer service standards and processes
  • Ability to analyze customer feedback and make improvements
  • Proficiency in using customer service software and tools
  • Bachelor's degree in Business, Management, or related field
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesTransportation, Logistics, Supply Chain and Storage

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