Assistant Manager Investigations Safety

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

Reporting to the Regional Director, Safety & Security, the Assistant Manager Security Investigations will manage the Investigation Unit of the Department. On behalf of the Manager/Director Safety & Security he will plan, coordinate, supervise and document the Safety and Security investigations in respect of the AKU Campuses in Pakistan. He will assist the Manager /Director in organizing a Risk Assessment effort and an Information Collection effort which directly effects the working of AKU. Will assist Manager/Director to coordinate with BOI and MOI on behalf of HR to speed up work permits. Will maintain liaison with the local police and city government for the registration of FIR, police registration of expatriates / repatriates and information on crime / law and order situation in the city and for obtaining NOCs etc. He will also be responsible for dealing with the complaints and ensuring record keeping of the same.

• manage the investigation unit to ensure proper implementation of policies & procedures / orders of the Department on a day-to-day basis
• plan and coordinate the Safety & Security investigation efforts on behalf of Manager and Director for all the AKU Campuses in Pakistan
• supervise and coordinate the investigation effort of the department through the Duty Security Officers and Supervisors
• supervise and coordinate the investigation effort of the department through the Duty Security Officers and Supervisors
• maintain the records of the Incident Reports, Investigation Reports / Summaries on monthly/quarterly basis and prepare crime trends for Safety committee and Security Committee on a quarterly and yearly basis
• act as legal aid to the Manager and Director Safety and Security and assist security staff in registration of FIR with Police
• process/maintain records of all Medico Legal Cases and Render advice to medical and security staff on all medico legal cases
• on behalf of Manager and Director Safety and Security analyze, identify and update the safety and security threats against AKU by coordinating on an annual basis. Also develop and update Action Plan to investigate the risks in collaboration with the user departments on six monthly basis
• on behalf of HR Division maintain liaison with BOI, MOI and local Passport / Immigration and Police Special Branch to expedite the Work Permits / Work Visas and Police Registration for expatriate / repatriates
• monitor close liaison with Police Special Branch for verifications, NOCs, Police inquires and Bomb Disposal / Stamping of Card, efforts during mega events / functions
• organize collection and dissemination of information mechanism regarding law and order situation related areas for Senior Management and departments handing field trips of students / faculty. Also issue security alerts on impending strikes and disturbance in the city as a Security Awareness Program
• organize and monitor the customer complaint effort of the Department and issue summaries of written / verbal complaints to the Clinical Affairs
• act as Safety Coordinator for the Department and perform HIRA activity as prescribed by AKU Safety Committee
• on behalf of Manager/ Director maintain the Customer Surveys and Customer Complaint Records
• act as custodian of AKU Eyes and Ears Program and coordinate efforts required to catch culprits with Manager Security Operations
• in the absence of Manager Security Operations act on his behalf
• any other task assigned by the Manager Security Operations/ Director Safety & Security

• BA/ BSC/ Law Graduate from any University / master's in criminology will be preferred
• trained in military academy with specialization in investigation techniques
• minimum 15 years of military experience
• minimum 4-5 of relevant experience in a similar capacity preferably in a large security organization/ corporate sector
• thorough knowledge of protection of life and property in terms of safety and security
• excellent leadership and presentation skills
• excellent interpersonal skills; have acumen for interviews and investigations and report writing
• a motivated team player; able to lead team by example
• ability to work effectively under pressure
• ability to communicate effectively both verbally and in writing
• proficiency in English language; knowledge other regional/ local languages will be an additional advantage
• proficiency in computer skills

You should send your detailed CV by email to human.resources@aku.edu and mark the subject with position number "10001220".

Applications should be submitted latest by May 7, 2024