Peer Support Associate

Position Purpose:

The Peer Support & Academic Support Lab Coordinator will oversee both the Peer Ambassador Leader (PALs) program and the Academic Support Lab (ASL). The role involves coordinating PALs recruitment, training, and performance tracking, while also managing the ASL's logistical and operational needs. The position requires close collaboration with faculty, students, and the Dean's Office to enhance peer mentoring and academic support structures.

Key Accountabilities:

Peer Support (PALs Program) Management:

• Oversee the recruitment, onboarding, and training of PALs, ensuring they are well-equipped to mentor students
• Manage PALs performance tracking through Zambeel notes analysis, ensuring consistent and quality interactions with mentees.
• Monitor mandatory PALs meetings, tracking attendance and engagement levels.
• Process and manage PALs payments, ensuring accurate documentation and timely disbursement.
• Develop and implement feedback mechanisms to assess the effectiveness of the PALs program and propose improvements.
• Maintain strong coordination with faculty advisors and administrative teams to align peer mentoring with student needs.
• Assist in planning and executing engagement activities, workshops, and training sessions for PALs.

Academic Support Lab (ASL) Coordination:

• Operational & Logistical Management:

1. Ensure smooth daily operations of the ASL, including scheduling, resource allocation, and facility management.
2. Develop and maintain a structured timetable for tutoring sessions, workshops, and office hours.
3. Implement policies for lab usage, student engagement, and tutor scheduling.

• Data Management & Analysis:

1. Maintain student records related to academic support services, tracking attendance, participation, and progress.
2. Run analyses on student performance data to assess the effectiveness of tutoring programs and identify academic challenges.
3. Generate periodic reports for the Dean's Office and faculty to assist in curriculum adjustments and support mechanisms.
4. Develop dashboards and visual reports to track the utilization and impact of the ASL.

• Faculty & Tutor Coordination:

1. Act as the primary liaison between faculty and tutors, ensuring clear communication of expectations.
2. Assist in the recruitment, onboarding, and training of tutors in collaboration with faculty.
3. Organize meetings and feedback sessions with tutors to continuously improve student engagement.

• Administrative & Communication Responsibilities:

1. Draft and distribute announcements, schedules, and guidelines related to both the ASL and PALs program.
2. Maintain documentation of lab and peer support procedures, policies, and reports.
3. Communicate with students about available academic support services and encourage participation.
4. Respond to student queries regarding academic support programs.

• Continuous Improvement & Development:

1. Monitor best practices in peer mentoring and academic support services, recommending improvements where necessary.
2. Work on special projects assigned by the Dean's Office to improve lab operations and peer mentoring structures.

Knowledge & Skills:

• Technical Skills:

1. Proficiency in data analysis tools (Excel, Google Sheets, BI tools).
2. Experience with student management and engagement tracking systems (e.g., Zambeel).

• Soft Skills:

1. Strong organizational, communication, and problem-solving skills.
2. Ability to work effectively with faculty, students, and administrative teams.
3. High level of attention to detail in managing student data and ensuring confidentiality

Behaviours:

• Punctuality and Attendance

1. Consistently arrives on time
2. Maintains good attendance record

• Professionalism

1. Demonstrates respect and integrity
2. Adheres to organizational policies and dress code

• Teamwork and Collaboration

1. Cooperates effectively with team members
2. Willingly shares knowledge and supports others

• Communication Skills

1. Communicates clearly and respectfully
2. Listens actively and responds appropriately

• Adaptability and Flexibility

1. Open to feedback and change
2. Adapts well to new situations and challenges

• Work Ethic

1. Takes initiative and shows responsibility
2. Meets deadlines and follows through on commitments

• Conflict Resolution and Attitude

1. Handles disagreements professionally
2. Maintains a positive and solution-focused attitude

Education:

Masters/ 4-year bachelor's degree from an HEC recognized university

Experience:

1-2 years of relevant experience

What We Offer:

A Learning Ecosystem:

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom:

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Campus Perks:

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical center, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts:

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member's value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees' children studying at LUMS, scholarships for master's programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.