Sales Officer

4 weeks ago

Rawalpindi Cantonment, Pakistan Horizon Pools Full time

Horizon Pools is focused on providing fun and rejuvenating aquatic facilities across Pakistan to promote affordable recreation and a healthy lifestyle. The company understands the complexities of cultural and societal norms related to aqua sports and has evolved systems to make their facilities welcoming for everyone.

Role Description

This is a full-time on-site Sales Officer (Guest Relations) role located in Rawalpindi. The Sales Officer will be responsible for customer service, lead generation, communication, sales operations, and channel sales on a day-to-day basis.

Qualifications

  • Customer Service and Communication skills
  • Sales Operations and Channel Sales skills
  • Strong interpersonal and negotiation skills
  • Ability to work in a fast-paced environment
  • Experience in the sales industry
  • Bachelor's degree in Business Administration or related field

Fluency in English required; proficiency in additional languages is an asset.

Key Responsibilities

  • Provide warm and personalized welcomes to all guests.
  • Ensure that all guest requests and complaints are handled promptly and efficiently.
  • Research and identify potential customers, and pursue new sales opportunities to meet or exceed sales targets.
  • Develop and maintain strong relationships with existing and potential customers to drive sales growth and customer loyalty.
  • Deliver sales presentations and product demonstrations to customers and prospects to showcase products or services.
  • Negotiate prices, terms, and conditions with customers, and close deals to meet or exceed sales targets.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Offer personalized recommendations for guests.
  • Maintain effective communication with all guests, ensuring that their needs are met and exceeded.
  • Respond promptly to all guest inquiries and requests.
  • Communicate with other departments to ensure seamless service delivery.
  • Resolve guest complaints and issues in a professional and courteous manner.
  • Identify and address potential problems before they escalate.
  • Maintain accurate records of guest interactions and preferences.
  • Update guest information and preferences in the company's database.
  • Perform other administrative tasks as required.
  • Collaborate with other departments to ensure seamless service delivery.
  • Participate in team meetings and training sessions to enhance knowledge and skills.
Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Hospitality

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