IT Support Associate

2 days ago


Lahore, Punjab, Pakistan Edge Full time

At Edge, we're on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We're creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we're a global team disrupting the norms of how people can work together.

Job Title: IT Associate

Location: Lahore

Type: Onsite/Hybrid

Level: L2

Job Summary:

We are seeking a skilled and customer-focused IT Specialist to join our team. This individual will be responsible for providing technical support, configuring laptops before assigning them to new associates, managing equipment returns, and utilizing ticketing software such as JIRA, Salesforce, or ServiceNow. The ideal candidate will have a strong background in IT support, experience in laptop configuration, familiarity with ticketing systems, and excellent communication skills.

Responsibilities:

IT Support:

  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Respond to IT tickets and requests in a timely manner, ensuring proper resolution and documentation.
  • Perform system upgrades, installations, and configurations as needed.
  • Collaborate with other IT team members to ensure seamless operations and user satisfaction.

Laptop Configuration:

  • Configure laptops according to company standards and user requirements before assigning them to new associates.
  • Install and customize operating systems, software applications, and security settings on laptops to meet user needs.
  • Set up user profiles, preferences, and permissions to ensure a personalized computing experience for employees.
  • Perform thorough quality assurance checks to ensure that laptops are functioning correctly and meet performance expectations.

Equipment Returns Management:

  • Manage the returns process for IT equipment, including laptops, peripherals, and accessories.
  • Coordinate the collection, inspection, and documentation of returned equipment, ensuring accuracy and completeness.
  • Diagnose and troubleshoot issues with returned equipment to determine the appropriate course of action, such as repair, replacement, or disposal.
  • Communicate effectively with vendors, suppliers, and internal stakeholders to facilitate the return and replacement of faulty or defective equipment.

Ticketing Software Management:

  • Utilize ticketing software such as JIRA, Salesforce, or ServiceNow to log, track, and manage IT support requests and equipment returns.
  • Ensure that tickets are updated regularly with relevant information, status updates, and resolutions.
  • Collaborate with other team members to prioritize and escalate tickets as needed to meet service level agreements (SLAs).

Documentation and Reporting:

  • Maintain accurate documentation of equipment configuration procedures, troubleshooting guides, and returns processes.
  • Generate regular reports on ticketing system metrics, equipment inventory, and support trends to identify areas for improvement.
  • Analyze data and trends to make recommendations for process improvements and optimization.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience in providing technical support and troubleshooting in an IT environment.
  • Experience in configuring laptops and installing software applications.
  • Familiarity with ticketing software such as JIRA, Salesforce, or ServiceNow.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with users at all levels.
  • Strong organizational skills and attention to detail.

Why Join Edge?

Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We're not just offering a job; we're inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Xiaomi Technology Full time

    This Corporate Support Associate position at Xiaomi Technology involves providing comprehensive administrative support to various departments. Responsibilities include managing office equipment, coordinating vehicle maintenance, and ensuring compliance with administrative procedures.The successful candidate will also be responsible for writing and updating...


  • Lahore, Punjab, Pakistan IT Tech Solution Full time

    We are seeking a highly skilled IT Help Desk Associate to join our team at IT Tech Solution in Lahore. This is a full-time position that requires excellent communication and problem-solving skills.About the Job:This role involves providing technical support to customers in the USA via telephone to resolve their queries and concerns. The successful candidate...


  • Lahore, Punjab, Pakistan KHNSA Full time

    Job Description:Job Title: LinkedIn Support AssociateLocation: RemoteSalary: PKR 8,000 - PKR 12,000 per monthJob Type: Part-timeJob Description:We are excited to offer a unique opportunity for individuals with an established LinkedIn account (minimum 1 year old, with 100+ connections) to join our team as a LinkedIn Support Associate. This role is ideal for...


  • Lahore, Punjab, Pakistan Premlinx Pakistan Pvt Ltd. Full time

    About the Role:We are looking for a Technical Support Associate to join our team. As an Inbound Customer Chat Representative, you will be responsible for providing excellent customer service through live chat inquiries.Responsibilities:Respond to inbound chat inquiries and effectively consult customers regarding products.Utilize internet resources and...


  • Lahore, Punjab, Pakistan Moriox Shoes Full time

    We're seeking a talented Customer Support Associate to join our customer service team at Moriox Shoes. As a key member of our team, you'll be responsible for providing exceptional support to our valued customers, ensuring seamless and efficient resolution of their issues.The ideal candidate will possess excellent communication and problem-solving skills,...


  • Lahore, Punjab, Pakistan Riphah University Full time

    Job OverviewRiphah University seeks a highly skilled and experienced Executive Support Associate to provide exceptional administrative support to the Campus Director. This is a unique opportunity to join our team and contribute to the success of our organization.Key ResponsibilitiesProvide administrative and secretarial support to the Campus Director,...

  • Support Associate

    2 days ago


    Lahore, Punjab, Pakistan Edge Full time

    About the JobWe are looking for a highly skilled IT Support Associate to join our team at Edge. In this role, you will provide technical assistance to users, configure laptops according to company standards, manage equipment returns, and utilize ticketing software to log and track requests.The successful candidate will have a bachelor's degree in Computer...


  • Lahore, Punjab, Pakistan Grow More Call Center Full time

    Xfinity Job Description: We are seeking highly motivated individuals to fill the position of night shift customer support associate at Grow More Call Center. As an Xfinity representative, you will be responsible for handling inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.Your...


  • Lahore, Punjab, Pakistan Pak PVC (Pvt) Ltd Full time

    Are you a driven and results-oriented professional looking to advance your career in business development? Pak PVC (Pvt) Ltd, a reputable industrial manufacturing company in the plastic business, is seeking a talented and ambitious individual to join our team as a Business Development Associate.In this role, you will be responsible for collaborating with...


  • Lahore, Punjab, Pakistan Vantage Developers Full time

    We are seeking a highly motivated Business Development Associate to join our team at Vantage Developers.As a Business Development Associate, you will be responsible for assisting clients with inquiries and providing information about our services.You will work closely with internal teams to ensure client needs are met and contribute to improving customer...

  • Research Associate

    7 days ago


    Lahore, Punjab, Pakistan SMCSE Solutions PVT LTD. Full time

    SMCSE is seeking a highly motivated and detail-oriented Research Associate to join our team. This role is ideal for fresh graduates with a strong background in economics and statistics who possess excellent writing skills. The Research Associate will be responsible for conducting basic research based on topics provided by the team and effectively...


  • Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    About the Role:This is an exciting opportunity for a skilled Customer Support Executive to join the support team at Diem Technologies Incorporated. As a key contributor to our client-facing operations, you will be responsible for delivering personalized support services that meet and exceed our customers' expectations.The successful candidate will possess a...


  • Lahore, Punjab, Pakistan Siemens Mobility Full time

    We are a global company that makes real what matters. As a Technical Associate, you will kick-start your career in a structured learning program. You'll be supported by experts in your specific field of study or career aspiration. The program aims to provide practical work experience combined with theoretical knowledge.About the RoleThe Technical Associate...

  • Finance Associate

    2 days ago


    Lahore, Punjab, Pakistan Giant Group Full time

    At Giant Group, we have an exciting opportunity for a Finance Associate to join our growing team.Job Title: Finance AssociateSalary: PKR 80,000 - 100,000 per monthHours: 40 hours per week, Monday to Friday, 10:00 AM to 7:00 PMAbout usWe believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant...

  • Programs Associate

    6 days ago


    Lahore, Punjab, Pakistan NOWPDP Full time

    Company OverviewNOWPDP is a non-governmental organization that aims to promote an inclusive society through holistic and sustainable endeavors in education and economic empowerment. Our mission is to create opportunities for people with disabilities, women, and minority groups.We are seeking a highly motivated Programs Associate to join our team and...


  • Lahore, Punjab, Pakistan NOWPDP Full time

    About UsNOWPDP is a leading non-governmental organization dedicated to promoting an inclusive society through sustainable endeavors in education and economic empowerment. Our team is passionate about creating opportunities for people with disabilities, women, and minority groups.We are currently seeking a highly skilled Programs Associate to join our team...


  • Lahore, Punjab, Pakistan Thingtrax Ltd Full time

    Job Title: Customer Support SpecialistJob Type: Full-timeLocation: RemoteAbout Us: Thingtrax Ltd is a leading provider of innovative solutions.Job Description:We're seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be responsible for providing exceptional technical support to our customers,...


  • Lahore, Punjab, Pakistan Naeem Hospital Full time

    Job Overview: Naeem Hospital is a leading healthcare facility in Pakistan, committed to delivering high-quality medical services. We are seeking an On Rotation IT Support Officer who can assist in enhancing our technological infrastructure.Key Responsibilities:Provide technical support to hospital staff and patients.Troubleshoot hardware and software...


  • Lahore, Punjab, Pakistan NOWPDP Full time

    Our MissionNOWPDP's mission is to create opportunities for people with disabilities, women, and minority groups through holistic and sustainable endeavors in education and economic empowerment. We strive to promote an inclusive society where everyone has equal access to opportunities and resources.We are seeking a highly motivated Programs Associate to join...


  • Lahore, Punjab, Pakistan Abroad Work Full time

    Abroad Work: Full-Time Remote Support JobWe are seeking a highly skilled and motivated individual to join our team as a Remote Support Professional. The ideal candidate will have excellent English language skills, strong business communication abilities, and be able to work effectively in a fast-paced environment.This role involves performing various tasks...