Customer Service Agent

2 weeks ago

Islamabad, Islamabad, Pakistan ZANDA FINANCIAL SERVICES (PVT) LIMITED Full time

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Direct message the job poster from ZANDA FINANCIAL SERVICES (PVT) LIMITED

We're Hiring – Customer Service Agents & Tele Sales Executives

Location:F7, Islamabad

Employment Type:Full-time

Minimum Education:Graduation (Bachelor's Degree Required)

Experience:Fresh candidates may apply, but preference will be given to those with experience infinancial services (banking, insurance, fintech, etc.).

Key Responsibilities:

Customer Service Agents:

  • Handle inbound/outbound customer inquiries via phone, email, or chat.
  • Resolve complaints, provide product/service information, and ensure customer satisfaction.
  • Maintain accurate records of interactions in the CRM system.

Tele Sales Executives:

  • Proactively reach out to potential clients to promote products/services.
  • Achieve sales targets through persuasive communication and relationship-building.
  • Follow up on leads and convert them into sales.
Requirements:
  • Excellent communication skills(Urdu & English).
  • Graduation is mandatory; additional certifications are a plus.
  • Prior experience incustomer service, telesales, or financial servicespreferred.
  • Strong negotiation and problem-solving skills.
  • Ability to work in a target-driven environment.
Why Join Us?

Competitive salary + performance-based incentives.

Professional growth opportunities in a dynamic team.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time

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