
Tier-I Agent Technical Support
2 days ago
We are seeking a Tier-1 Technical Support Agent to provide exceptional customer service and troubleshoot technical issues for our US-based clients. You will be responsible for answering inbound calls and emails, resolving issues, and maintaining high customer satisfaction.
Responsibilities- Provide inbound phone and email support to US clients.
- Troubleshoot technical issues and guide customers through resolutions.
- Document issues and escalate to relevant departments when necessary.
- Maintain a customer satisfaction (CSAT) rating of 90%+ and quality assurance (QA) rating of 90%+.
- Ensure timely issue resolution and follow-up.
- 1-2 years of experience in Tier-1 Technical Support or similar roles.
- Strong verbal and written communication skills.
- Proficient in troubleshooting and problem-solving.
- Ability to manage inbound and outbound calls.
- Basic knowledge of MS Office and Salesforce.
- Excellent time management and multitasking skills.
- Empathy and patience in handling customer inquiries.
- Shift: Permanent Night Shift (9 hours/day, 5 days/week).
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Technical Support Expert
6 days ago
Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full timeTechnical Support ExpertWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our growing support team. This role is ideal for someone with experience handling escalated and technically complex customer issues, particularly those involving API workflows and backend processes. The ideal candidate will serve as a bridge...
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Technical Services Specialist
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Islamabad, Islamabad, Pakistan ibex Full timeWe are seeking a highly skilled and detail-oriented Tier 2 Support Representative to join our growing support team. This role is ideal for someone with experience handling escalated and technically complex customer issues, particularly those involving API workflows and backend processes. The ideal candidate will serve as a bridge between the frontline...
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Technical Support Trainee
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Islamabad, Islamabad, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
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Technical Support Specialist
6 days ago
Islamabad, Islamabad, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
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Technical Support Specialist
6 days ago
Islamabad, Islamabad, Pakistan EWS Group Full timeTechnical Support Specialist (L2) page is loadedTechnical Support Specialist (L2)Apply locations PER - Islamabad, PK time type Full time posted on Posted 4 Days Ago job requisition id R46715About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we...
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Interconnection Engineer I
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Islamabad, Islamabad, Pakistan Novel Energy Solutions Full timeJob TypeFull-timeDescriptionThe Interconnections Engineer-I will be responsible for creating schematic drawings, including site plans and one-line diagrams, for submission to utility providers to obtain interconnection approvals. The Interconnections Engineer will work closely with electrical and civil engineers, utility representatives and Project...
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telecom tier 1 support
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Islamabad, Islamabad, Pakistan AireSpring Full timeCompany DescriptionFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...
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Technical Support
6 days ago
Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time1 month ago Be among the first 25 applicantsInbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and...
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Technical Advisor for Education
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Junior Technical Recruiter
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Islamabad, Islamabad, Pakistan Translation Empire PK Full timeJob DescriptionTranslation Empire PK is looking for a Junior Technical Recruiter who is responsible for end-to-end recruitment process for technical roles. As a key player in our talent acquisition strategy, you will identify, engage, and secure top-tier technical talent, ensuring alignment with our company's goals and culture. This role demands a proactive...