Retail Store Manager

Graduation in any discipline. BBA/MBA (Marketing) is preferable

• Develop and Maintain highest standards of customer care.
• Ensure high levels of customer's satisfaction through quality and excellent service.
• Initiate marketing campaign sales promotions activities to increase sales.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Respond to customer complaints and comments.
• Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.
• Enhance market share by analyzing and executing market trends in the retail industry.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Evaluate vendors/contractor with the time frame to ensure proper inventory supply.
• Take effective measure of inventory expiry and damage control.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion.
• Develop and Implement suitable display, merchandising and window dressing standards.

• Achieve sales targets of outlet.
• Develop and Maintain highest standards of customer care.
• Ensure high levels of customer's satisfaction through quality and excellent service.
• Initiate marketing campaign sales promotions activities to increase sales.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Respond to customer complaints and comments.
• Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues.
• Enhance market share by analyzing and executing market trends in the retail industry.

• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Evaluate vendors/contractor with the time frame to ensure proper inventory supply.
• Take effective measure of inventory expiry and damage control.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion.
• Develop and Implement suitable display, merchandising and window dressing standards.

• Maintain Operations Excellence by directing and implementing best Service and goods delivery standards.
• Secures merchandise by implementing security systems and measures.
• Update IT infrastructure for best classification, interpretation and analysis of business information.
• Develop monthly budget for key operations expenses and achieve targets.
• Ensure that costs are controlled and revenue opportunities are effectively sourced and delivered.
• Lead key outlet project-repair and maintenance, re-designing shelves etc.
• Develop and execute best Health, Safety, Security, Environment and housekeeping Practices.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Liaison with stakeholders.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.

• Ensure best cash management practices.
• Achieves financial objectives of outlet by preparing a monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develop and implement strategies to increase profitability

• Accomplish outlets human resource objectives by supporting in recruiting, selecting, orienting, training.
• Engaging and retaining outlet staff by coaching, counseling, disciplining employees, planning, monitoring and appraising job results.
• Enforcing policies and procedures in-lined HR Department

Degree Title: Graduation in any discipline. BBA/MBA (Marketing) is preferable.

Experience: Minimum 6 years of experience in similar capacity

Key Skills & Expertise

• Customer Focused
• Target Oriented/Results Driven
• Possess financial skills to budget expense and analyze Revenues & profitability
• Excellent skills of pricing and costing strategies
• Vendor Relationships
• Market Knowledge
• Excellent negotiation skills.
• Excellent leadership skills.
• Excellent Communication skills.
• Excellent time management skills.
• Excellent team management
• Experience in development and implementation of Retail Store Policies.
• Good computer skills.Co-operative and supportive team player

• Other variable pay (based on outlet performance).
• Health Insurance
• Life Insurance (Self & Family)
• Enviable Work environment with many other facilities