Senior Executive, Account Management

6 days ago

Karachi, Sindh, Pakistan foodpanda Full time

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Overview

Job Description

Responsibilities
  • Develop strategic business partnerships with existing customers to align with department direction and customer strategy to deliver business objectives (Sales & Market Share).
  • Cultivate relationships and manage new and recurring clients — upsell their business by adding more users or activating existing user base.
  • Ensure timely support to corporate customers in invoicing, operations and order-related queries.
  • Cross-sell different foodpanda for business offerings to existing customers, gift cards, allowances & panda pro for business.
  • Lead and coordinate with cross-functional teams on customer projects (e.g., marketing & retention campaign development).
  • Ensure the effectiveness of monthly campaigns and ROI for promotions/activities implemented in responsible accounts and timely customer payment.
  • Conduct regular business reviews and analyses internally and externally to identify gaps and opportunities.
  • Implement new business strategies to expand the existing customer base and secure targets by identifying new customers such as corporate projects.
  • Provide quality follow-up with customer inquiries, from pre-sales to post-sales service and technical support to maintain relationships with potential and existing clients.
  • Generate new ideas and implement tactics for account growth.
  • Achieve the set targets by focusing on the development of Active Users and Active Corporates.
Qualifications
  • Bachelor degree or higher in any related field.
  • 2-3 years' experience within a client/account management role; B2B account management experience is advantageous.
  • Direct knowledge of key account management or sales skills is advantageous.
  • Excellent analytical and presentational skills.
  • Experience managing large account portfolios.
  • Strong analytical skills, sound numerical ability, attention to detail, problem solving, commercial awareness, and the ability to generate new ideas.
  • Good command of English.
  • Negotiation skills and budget management experience.
Additional Information
  • We are fast and goal-driven, with a focus on optimization and continuous improvement.
  • We value ownership and the ability to develop things from scratch and improve them.
  • We are committed to achieving targets and welcome driven individuals to join us.
Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time

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