
Technical Support
4 weeks ago
1 month ago Be among the first 25 applicants
Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.
Responsibilities
- Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
- Design, deploy, and optimize virtual environments based on business needs and capacity planning
- Perform detailed performance tuning for both virtual and physical infrastructure.
- Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability
- Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
- Troubleshoot and resolve issues related to high availability and disaster recovery configurations
- Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment
- Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs
- Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
- Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary
1 month ago Be among the first 25 applicants
Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper-V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.
Responsibilities
- Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper-V products.
- Design, deploy, and optimize virtual environments based on business needs and capacity planning
- Perform detailed performance tuning for both virtual and physical infrastructure.
- Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability
- Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
- Troubleshoot and resolve issues related to high availability and disaster recovery configurations
- Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment
- Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs
- Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
- Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary
- Bachelor's degree in computer science or a related field
- Minimum 2 - 4 years of experience in technical support or a related field
- In-depth knowledge and hands-on experience with VMware vSphere, Hyper-V, and related virtual infrastructure technologies.
- Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
- Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations
- Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools
- Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues
- Strong documentation skills for creating SOPs, technical documentation, and reports.
- Familiarity with change management processes and best practices
- Seniority levelAssociate
- Employment typeContract
- Job functionOther
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Inbox Business Technologies by 2x
Client Systems Technical Support AdministratorWASH Specialist( Strategic & Technical Support)Retainer ContractRemote Support Center (RSC) Quality AuditorEdTech Specialist / Supervisor – LMS Implementation & SupportSpecialist/Expert OSS/SD Operations & Support (Proactive Pipeline)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Technical Support Engineer
2 weeks ago
Islamabad, Islamabad, Pakistan Ahdus Technology Full timeTechnical Support Engineer (German-Speaking)Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHTechnical Support Engineer (German-Speaking)2 weeks ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHJob Title: Technical Support...
-
Technical Support Expert
2 weeks ago
Islamabad, Islamabad, Pakistan beBeeCustomer Full time $70,000 - $100,000Senior Technical Support RoleWe are seeking an experienced Senior Technical Support Engineer to join our team. As a key member of our support organization, you will play a critical part in managing and tracking technical support issues for customers.You will work closely with cross-functional teams to diagnose and troubleshoot issues, identify root causes,...
-
Technical Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time $70,000 - $90,000Technical Support Engineer RoleAs a key member of our technical support team, you will be responsible for managing and tracking customer issues. This involves providing expert guidance and training to other employees within the support department and across the organization.Your role will also involve identifying larger issues and trends, understanding their...
-
Technical Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBeeTroubleshooting Full time $40,000 - $80,000About the RoleThe Technical Support Engineer is responsible for managing, tracking, diagnosing, and troubleshooting technical cases. They provide training, education, assistance, and guidance to other employees within Support.Key Responsibilities:Determine how to resolve support issues with minimal user disruption.Identify and report root causes of...
-
Technical Support Specialist
4 weeks ago
Islamabad, Islamabad, Pakistan Motive Full timeAs a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As...
-
Technical Support Officer
7 days ago
Islamabad, Islamabad, Pakistan Inbox Business Technologies Full time 900,000 - 1,200,000 per yearInbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.The ideal candidate will have excellent problem-solving...
-
Technical Support Trainee
4 weeks ago
Islamabad, Islamabad, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Technical Support Trainee
2 weeks ago
Islamabad, Islamabad, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Technical Support Specialist
4 weeks ago
Islamabad, Islamabad, Pakistan EWS Group Full timeTechnical Support Specialist (L2) page is loadedTechnical Support Specialist (L2)Apply locations PER - Islamabad, PK time type Full time posted on Posted 4 Days Ago job requisition id R46715About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we...
-
Technical Support Specialist
4 weeks ago
Islamabad, Islamabad, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....